Apple ID won't accept my email address

I am trying to change my Apple ID from an @cikvn.com to an @gmail.com yet "Manage your Apple ID" page won't allow it: "cannot use this email address". Note: I have signed out of all Apple ID apps. Note, also, I had to do a systems upgrade to El Capitan yesterday and afterwards I was unable to sign-in to FaceTime, which is why I am trying to change my Apple ID. Help.

Posted on Jan 4, 2018 6:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2018 7:45 AM

If your e-mail address was associated with the ID in any way, for example as a Reachable at or Rescue e-mail address, then it can't be reused with another Apple ID for approximately one year. You will need to get another e-mail address to use as your Apple ID.


1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID won't accept my email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.