Battery continues to drain when wireless charging

Question

Level 1

11 points

Battery continues to drain when wireless charging

I have a fast charge enabled wireless charger at home that I have no issues with at all.

My coworker gave me his wireless charger because he didn't need it anymore. I have gotten the wireless charger set up on my desk and now when I lay my iPhone X on this charger it starts to charge and then continuously stops charging and then starts charging again. After 20 minutes of not messing with my phone at all the battery has decreased by 2%.

I have changed bricks and cables and I still can't get it to charge correctly.

iPhone X, iOS 11.2.1

Posted on Jan 4, 2018 10:44 AM

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Answer 1

sberman

Level 10

274,682 points

Jan 4, 2018 1:01 PM in response to PastorzWife

I have two suggestions:

Be certain you are using a Qi-certified charger. More information is here: How to wirelessly charge your iPhone X, iPhone 8, or iPhone 8 Plus - Apple Support
If you are, and do not think this charger is defective, then check Settings > Battery and learn what app(s) is/are draining your battery while the charge is in progress.

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Answer 2

sberman

Level 10

274,682 points

Jan 5, 2018 1:51 PM in response to PastorzWife

PastorzWife wrote:

I have no idea if it's a Qi-certified charger because I never saw the box. Nothing on the charger itself says anything about Qi.

If you know the make and model of the charger, you may check it out in the "Qi Certified Product Database", which is referenced in the article I attached above.

If you do not know the make or model of the charger, then it would likely flunk the Qi certification.

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Answer 3

Jan 5, 2018 10:50 AM in response to PastorzWife

Hi

I think you need a buy a better quality wireless charger some cheap one,s don't work very well.

Cheers

Brian 🇬-1F1E7;

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Answer 4

stuartjash

Level 4

1,482 points

Jan 4, 2018 10:46 AM in response to PastorzWife

Do you have any apps refreshing in the background?

To check, go to Settings > General > Background App Refresh and disable any unnecessary ones and see if it starts charging regularly.

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Answer 5

PastorzWife Author

Level 1

11 points

Jan 5, 2018 10:43 AM in response to sberman

Thanks sberman, I tried charging my phone in lower power mode and still the battery drains.

I have no idea if it's a Qi-certified charger because I never saw the box. Nothing on the charger itself says anything about Qi.

I'll stop trying to use the charger.

Thank you for your answers 🙂

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Answer 6

PastorzWife Author

Level 1

11 points

Jan 4, 2018 11:47 AM in response to stuartjash

Thanks CrashBurner, I turned off most of the apps but I am still losing battery % on the wireless charger.

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