Why won't my device show up on iTunes?

Question

Level 1

9 points

Why won't my device show up on iTunes?

I was trying to sync music I downloaded to iTunes on Windows 10 to my iPhone 8 Plus, but my phone didn't show up on the top left corner like it normally did. I checked the version of iTunes I had installed, and I had the latest version on both my computer and my phone. My iPhone is running iOS 11.2.1, and my PC is running iTunes 12.7.2 (I figured that iTunes would automatically update to the latest version with the software update). I know that the USB-Lightning cable and the USB port are not the problem because my computer recognizes my iPhone, and I can transfer photos and video. I want to avoid deleting and reinstalling iTunes on my computer, so please let me know if any other possible solutions exist.

iPhone 8 Plus, iOS 11.2.1, My computer is running Windows 10

Posted on Jan 5, 2018 7:07 AM

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Answer 1

Jan 9, 2018 2:30 PM in response to nik875

did you check under portable devices? I had the same issue as you did and reinstalled my driver but the device wasn't located under USB but instead portable devices

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Answer 2

javaliga

Level 10

120,179 points

Jan 5, 2018 10:15 AM in response to nik875

Try the steps in the "If you use a Windows PC" section of this article:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Answer 3

turingtest2

Level 10

278,263 points

Jan 5, 2018 10:55 AM in response to nik875

As given in the tip, reinstall iTunes, running the installer as the administrator and perhaps temporarily disabling any non-Microsoft anti-virus software.

tt2

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Answer 4

nik875 Author

Level 1

9 points

Jan 5, 2018 10:10 AM in response to javaliga

I tried, but I don't have usbaap164.inf or usbaap1.inf in that folder. I have:

usbaap164

usbaap164.sys

usbaaplrc.dll

The first one is a security catalog, the second one is setup information, the third is a system file, and the fourth is an application extension. I tried installing usbaap164.sys, but there was no option to install. Does this mean that I need to install a driver from Apple's website? And if so, where would I find the installation link?

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Answer 5

nik875 Author

Level 1

9 points

Jan 5, 2018 10:32 AM in response to turingtest2

I tried that, but on device manager, after dropping down the menu on Universal Serial Bus Controllers, Apple Mobile USB Driver did not show. I did connect my iPhone to my computer via the USB cable that came with the phone when I bought it. Does this mean there is a problem with my USB? Because I can still access my phone's photos and video with this cable. Is there anything else I can do?

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Answer 6

turingtest2

Level 10

278,263 points

Jan 5, 2018 10:26 AM in response to nik875

Try iOS device not showing in iTunes for Windows.

tt2

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