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Question: virus on iPhone?

When navigating Safari or Firefox on my iPhone 7 I get constant messages that override my inputs. Like this: "Congratulations! You have been randomly selected to spin and get (1) unclaimed reward. Click OK to start!"

Or a request to "spin the Lucky Wheel!"

How do I eliminate this interference?

iPhone 7, iOS 10.3.3

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Answer:

I think I finally got it right. I was clearing down all Safari Websites Data/Cookies, but keeping it synchronised with iCloud, which eventually brought back the recurring problem. After cancelling the synchronisation and then clearing the Websites Data/Cookies on both the iPhone and my MacBook it seems to have worked.

Thank all for the valuable input. Cheers.

Posted on

Jan 5, 2018 12:21 PM in response to boralao In response to boralao

Scams. Ignore them. If your device hasn't been jailbroken, you won't get any viruses on it.

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

Then read this support guide:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Regards

Giulio

Jan 5, 2018 12:21 PM

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Jan 5, 2018 12:29 PM in response to boralao In response to boralao

Your best bet is to carefully check web addresses before clicking on something. While this type of spam can pop up on legitimate sites, it's prevalent on lesser-known/spammy sites. When I get one of these, I immediately turn on airplane mode and x out of that browser tab to get rid of it. Never click on them. Could be malware.

Jan 5, 2018 12:29 PM

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Jan 5, 2018 2:16 PM in response to boralao In response to boralao

Check to see if you inadvertently installed a security bypass profile that is responsible. Go to Settings/General and look for an entry called "Profiles" or "Device Management." If you find one open it and verify that you really need the profiles installed.

Jan 5, 2018 2:16 PM

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Jan 6, 2018 1:29 AM in response to boralao In response to boralao

If clearing down the Safari caches didn't work then try a factory reset?

Reset your iOS device to factory settings - Apple Support

With some advice here: (So it is less intimidating)

https://www.techadvisor.co.uk/how-to/mobile-phone/reset-iphone-3296944/

Jan 6, 2018 1:29 AM

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Question marked as Apple recommended

Jan 6, 2018 8:04 AM in response to Mulder2000 In response to Mulder2000

I think I finally got it right. I was clearing down all Safari Websites Data/Cookies, but keeping it synchronised with iCloud, which eventually brought back the recurring problem. After cancelling the synchronisation and then clearing the Websites Data/Cookies on both the iPhone and my MacBook it seems to have worked.

Thank all for the valuable input. Cheers.

Jan 6, 2018 8:04 AM

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User profile for user: boralao

Question: virus on iPhone?