cannot pair a second hand apple watch

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Level 1

16 points

cannot pair a second hand apple watch

I just bought an apple watch (second hand) and I cannot pair it with my iPhone. So I've contacted the original owner and asked to turn off Activation Lock and remove the device his Apple ID account.

Then he told me that he already been remove it.

I've tried it again to pair and still nothing happened. I want to seek help from the apple support team and asking for the serial number of the watch but it doesn't show as well on the watch itself.

I am owning a second hand Watch Series 1 42mm.

thanks hope someone can solve from this predicament.

Posted on Jan 6, 2018 2:01 AM

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Answer 1

Top-ranking reply

Jonathan UK

Level 10

164,015 points

Jan 6, 2018 3:07 AM in response to Blueace0411

Hi

Activation Lock prevents unauthorised use of Apple Watch if it is lost or stolen. If the previous owner has already followed the steps here to remove Activation Lock (if they have not, then ask them to do so):

About Activation Lock on your Apple Watch - Apple Support

But you are being advised by the Watch app that the Apple Watch is still locked by Activation Lock, then it may help if you, as the new owner, try these steps:

Close the Watch app on your iPhone
Restart both devices, turning both off together and then restarting your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Try again to set up the watch:

Set up your Apple Watch - Apple Support

If the Apple Watch remains locked, then ask the previous owner to either accompany you and the watch to a Genius Bar appointment, taking along their original proof of purchase for the watch or ask them (not you) to contact Apple Support and seek assistance with removing Activation Lock:

If they are not able or willing to do so, then I suggest that you return the Apple Watch for a refund, as you will not otherwise be able to use the watch. There is no way around this security feature.

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Answer 2

Branta_uk

Level 7

32,892 points

Jan 6, 2018 3:02 AM in response to Blueace0411

You say “nothing happens”. Do you mean literally nothing, you just see the Apple logo when you try to pair and it never changes?

On the later series of Apple Watch the serial number is in the slot for the wrist band. Remove the band and look in the groove, you might need a magnifier to read it easily.

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