how to open my locked iphone using itunes

Question

Level 1

10 points

how to open my locked iphone using itunes

My iPhone (6S) was locked after my little kid enter the wrong pass code too many times...

Now my iphone won't open and in the lock screen it written "The iphone is locked, connect to itunes"

When I tried to connect it to the PC (Windows 10 PC), itunes failed to connect to it and an error message pop up "itunes could not connect to this iphone. an unknown error occurred (0xE8000015).

it looks like a dead lock - the iphone won't open until it connected to itune but itunes failed to connect...

iPhone 6s, iOS 11.1.2

Posted on Jan 6, 2018 11:06 AM

Reply

Answer 1

Top-ranking reply

Lawrence Finch

Level 10

229,390 points

Jan 6, 2018 1:16 PM in response to avoren

You need to follow the instructions here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Reply

Answer 2

Jan 6, 2018 11:14 AM in response to avoren

See this help article: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Reply

Answer 3

avoren Author

Level 1

10 points

Jan 6, 2018 1:18 PM in response to Lawrence Finch

Thanks,

It was a painful recovery, but it works!

Reply

Answer 4

Jan 6, 2018 1:19 PM in response to avoren

You're welcome. Glad it's working again.

Reply

Answer 5

avoren Author

Level 1

10 points

Jan 6, 2018 11:40 AM in response to Lawrence Finch

Hi,

Thanks for the reply but it looks that it’s not the case.

When I connect the iPhone to the PC the iTunes asks me ״do you want to allow this computer to access information on iPhone?”

Usually when I click continue an applicable confirmation message appears on my iPhone and iTunes can access it.

Now, since my iPhone is locked this confirmation message does not appears on my iPhone and there is no “trust” between the PC and the iPhone.

So, again I’m trapped... the iPhone is locked and can’t establish a trust relationship with iTunes resulting in the mentioned error message (iTunes couldn’t connected... ...unknown error occurred 0xE8000015)

Reply