Apple Music won’t open?

Question

Apple Music won’t open?

Whenever I try to access the Apple Music app it just goes to a blank screen and crashes. I’ve tried uninstalling the app a few times and restarting my phone a few times also. This has been going on for about a week and a few days. I have an iPhone 5S

Posted on Jan 7, 2018 6:44 AM

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Answer 1

i_rina

Community Specialist

Jan 8, 2018 7:57 PM in response to Appleuser1893

Hello Appleuser1893,

Thanks for asking the Apple Support Communities for help with the Music app on your iPhone. I am happy to check this out with you.

I recommend to try these steps in order. First, force close the Music app: Force an app to close on your iPhone, iPad, or iPod touch

Then, restart your iPhone: Restart your iPhone, iPad, or iPod touch

Once it comes back up, test the Music app. If the issue remains, I recommend reinstalling the iOS using iTunes. Please make a backup of your data prior to doing this step: You can make a backup in iCloud or iTunes using this article: How to back up your iPhone, iPad, and iPod touch

Once your data is backed up, you can reinstall the iOS using this help article: If you can‘t update or restore your iPhone, iPad, or iPod touch

Please pay close attention when you reach step 4 which says:

When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.

Once your iOS is reinstalled, test if the issue is still occurring. Thanks again and have a great rest of your day.

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