I have shared the same problem since Dec 27th. I didn't see a post indicating that Apple had fixed this for all users, so I contacted them direct. After the usual reset everything advise from them I'm still left with access denied. Now I getting passed around to another department. I've contacted my ISP and they have said it's nothing to do with them (my network does work and doesn't need resetting). I did install real player a few days before so that I could listen to the BBC radio broadcasts, anyone else done somehting similar?
So, I'm now thinking Apple, are not as great as they think they are, imagine iPhone with suport like this? I'm a music purchasing customer, wanting to buy music and they can afford to turn me and many others away. This rather spoils the image of simple, interconnecting software and makes it look more like PC quality freeware.
I'll keep looking. If it helps it sounds if there's lots of others who share you frustration.
I have pasted the lame response from the help desk for all to see.
Dear Sir,
I am sorry that you are still unable to connect to the store.
At this time, after carefully reviewing your request, I have determined that this issue falls outside the type of support provided by iTunes Store Customer Support, who answers non-technical questions about billing, customer accounts, downloading, and iTunes Store content.
For technical information, visit iTunes Service & Support at
http://www.apple.com/support/itunes/.
If you require assistance beyond that which is available online, the tech support team is available to contact via telephone. To find the number for Apple's technical support in your country please refer to the following page:
http://www.apple.com/support/contact/phone_contacts.html
The technical support representative will determine whether you are eligible for complimentary support. If you aren't, you may purchase per-incident support.
Sincerely,
Mike
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww
Rob,
thanks for the work. I followed the steps as instructed but I get the
same old error message as before "connection failed etc"
any suggestions?
Powerbook G4 Mac OS X (10.4.5)