Move Count Unexpectedly Reset After Workout

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Level 1

148 points

Move Count Unexpectedly Reset After Workout

This morning I did a 27 mile bike ride. I selected "Bike Ride Open Goal" in the workout app on my Watch. The activity count tracked effectively during the ride and I ended up with something like 1800 calories burned and 140 exercise minutes. Everything looked great on my watch at the end of the ride. Then I came home and took a nap and when I woke up and checked my watch, my Move count had reset and was only showing 180 calories burned. The Exercise ring still shows the 149 count. When I check my Activity app on my phone, it shows that I beat my Move goal by 300%, but still only shows 149. Please see pics below.

I do notice that I have this Ride Report app that is also contributing data here. It didn't do a perfect job of logging the single 27 mile ride and instead broke it up into two different rides because I paused at one point. In that app's data that it submitted to the activity app, it shows zero calories for "both" of the rides. So, I'm wondering if this third-party app is screwing up my activity data and how I might subtract its "contributions."

Apple Watch OS is 4.2

iOS is 11.0.2

Any thoughts appreciated.

Posted on Jan 7, 2018 4:04 PM

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Answer 1

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Seth Johnson4 Author

Level 1

148 points

Jan 7, 2018 8:52 PM in response to Seth Johnson4

Ok, I seem to have fixed this data corruption problem. In the activity app, I swiped-right on the two workouts that had been recorded by the third-party "Ride Report" app. I chose to delete the workouts and data when prompted by the popup. The change didn't immediately reflect on the watch. I later put it on the charger and retrieved it after an hour or so and then the move numbers were correct. This was all in the same day. Had I waited until the next day, I'm concerned this wouldn't have been corrected.

I do think this is a bug as the Watch Workouts should take precendent over any third-party iphone app providing fitness data at the same time as a workout recorded in the Watch Workout app.

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