Is my iPhone X camera acting up to specs?

I am experiencing exactly the same thing !! I actually took my 6 plus and compared photos...my images from my 6 plus are neck and neck with my iPhone X !! I even asked the opinion of 10 work staff and they all agree ! Went into a I store and the feeling is that I am being ridiculous and unreasonable.

In terms of image quality, your example pictures look exactly like the ones I have taken with my iPhone X. Mine are consistently not sharp, esp around faces. Very frustrating given the expense of this phone.

You know....yes to some people it’s a phone...but I really enjoy apple...I upgraded from my 6 plus, it is a good phone, but it was time to upgrade and I was filled with excitement upon receiving this phone because I am enjoying what Tim is doing with the company. You look at keynotes and advertisements and the images are so beautiful...I wanted a bit of that...from a front facing 1.2mp on the 6 plus to the front facing on the iPhone X is a huge jump from megapixels and specs. From a single OIS lens in my 6 plus to a dual OIS 12mp with a faster aperture I wanted to experience what Apple had brought out for us now and I’m disappointed...from someone who stands by apple through thick and thin, going head to head with android users and even walking in as a customer into an Istore and making sales on behalf of sales consultants because I believe in the brand... I sit here today replying to this thread on my iPhone X disappointed...you know...this phone is expensive...and no one forced me to buy it but the excitement I had on the day I received it was immeasurable, the feeling that I had that evening when I TRIED to take a selfie with my girlfriend and I couldn’t...I hadn’t noticed it earlier because of all the hype... I was forced to take the photo on her P8 Lite....she wanted to see how it came out on my phone...I was actually embarrassed and blamed it on my hand trembling....I have a love for photography And recently bought the Fuji x-t20...I KNOW how to take photos even to the point where I actually adjust iso,aperture and shutter speed manually.

Apple, Mr Ive and Mr Cook the camera on the iPhone X has a problem I just pray that it is software related. Because when we send in our phones for factory defects there is no compensation for the end user for making do with the defect. Not even a sorry letter, even a general one, to the user thanking them for their time, understanding and patience with regards to the matter.

You should try and take delivery of a brand new vehicle that has a malfunction or needs rectification in its paint. Allow the dealer to send the vehicle in for repairs, at no cost to you and smile when you receive it. Knowing that you haven’t even ridden 100km with it and it’s already in for repairs.

To me, when I send my Apple items in for factory repairs: MacBook Pro retina screen replacement, iPhone 6 Plus camera replacement and now whatever the outcome is with regards to this iPhone X, I feel like I am getting a refurbished unit back. It’s starting to feel like every model released now has a factory repair program.

I also spent 2 hours with tech support in the istore and they also wiped all content and did a fresh install it’s hardly better..... I noticed something slight but it’s not great....

It was as sharp as my 6 plus!!!

That’s the thing....it’s not great...it’s fine to send over a WhatsApp or fb...I mean...the apply there own compression so the expectation isn’t high... I really I was one of the lucky ones that have great quality camera

Please note this is the expectation of the iPhone X as per Apple. Here are links from Apple identifying the expectation of the iPhone X...please note that these are images straight from the camera of the iPhone X there is no external editing being done

https://youtu.be/YleYIoIMj1I

https://youtu.be/K4wEI5zhHB0

https://www.youtube.com/user/Apple

We are struggling to take simple photos....never mind studio quality... we are not the only ones that have noticed the difference in image quality...

It has been visually evaluated and the staff there agreed that something isn’t right however they cannot determine if it is hardware or software related as the standard diagnostic test that they perform cannot pick up grainy or blurry images... because the camera is “working” it’s not broken....it’s just not producing images up to spec....so their advice was to hold on for Apple to comment.

Hi Doug,

Just come across this post and thought I would give you my experience with the iPhone X camera.

So I brought the phone couple of months back and I knew straight away something wasn’t quite right with how the camera takes photos, especially indoors. Obviously there is limited natural light so photos won’t turn out as good we all know that, however the results I have been getting feel like I’m using a iPhone that is 4/5 years old, I’m sure you know where I’m coming from. Outside photos a lot better, actually fantastic when the sun is beaming but I live in England so that isn’t very often!

As a result of this I decided to get in touch with Apple and they had told me to book an appointment at my local store with Genius Bar team so they could take a look. I seen two young guys in the Apple store who both had the iPhone X and too where having the same issue, they even showed me photos from their phones. They of course made out it was software related and would hopefully be fixed in the next coming update. A week later with update iOS 11.2.2 still the same issue.

After hours of trying to figure out what is might be, restoring the phone back to factory settings and a load of contradicting opinions from people that work for Apple I decided to book another appointment at my local store. Obviously I explained the situation, showed someone the photos who agreed they didn’t look great and ended up being given a brand new iPhone X! But no explanation to why I was having the issue in the first place. So there’s me thinking great I have a brand new phone, the old one must of just been faulty and now I should get some decent results, which is what one should expect from the lastest iPhone and costs a £1000!!

But how I was wrong, I’m having the same issue! Photos don’t look crisp, when you zoom in they look pixelated and when taking pictures indoors which I often do as I have a 2 year old son, they look out of focus and slightly blurry. Outside taking scenic photos are much better but honestly nothing compared to my friends google Pixel 2 xl that blows the iPhone X out of the water!

I honestly don’t know where I stand with this issue because having a decent camera on a phone is probably the most important thing to me and I jut expected more the iPhone X. I find myself using my iPhone 7 Plus more to take pictures which is obviously VERY frustrating!

I hope this is a software related issue and will be fixed during the next big update as if not I’m really considering selling my iPhone X and buying a pixel 2 xl, which is a shame because I think it is a fantastic phone otherwise.

If you have a luck on getting this issue resolved or a response from Apple I would love to know! I can post images if you would like to seem the results I am getting.

If you mean from an iPhone 7+, yes I can email them to you. And as for your other questions, Live Photo takes both a still and a short video. The still photo should be at the same quality as the rest of your photos. You can also only change video quality. I believe the ISP dynamically changes photo quality depending on the light available.