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Apple Watch Series 3 LTE - "There is no device capable of audio playback connected."

I cannot seem to get Siri to stream music on my Apple Watch when connected to third-party bluetooth headphones. (Everything works fine with my Beats X.) I have tried a pair of Jaybird BlueBuds X and Plantronics BackBeat Fit. I have no troubles pairing the headphones and manually selecting music to play. However, when I ask Siri to play anything, I get this message: "There is no device capable of audio playback connected." Same problem on wifi and cellular.


I did not have this problem a few weeks ago when I first started using my watch.


Apple Watch Series 3 LTE

Watch OS 4.2

iPhone X iOS 11.2.1

WATCH SERIES 3 (GPS + CELL) ALUM 42MM, iOS 11.2.1

Posted on Jan 8, 2018 7:58 AM

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Question marked as Top-ranking reply

Posted on Jan 11, 2018 6:21 AM

Spoke to Apple support via chat yesterday. Rep was able to replicate this issue with a pair of LG headphones, so we suspect there was a change (I"ll say, "BUG") introduced in iOS 11.2 causing this very strange problem.


So seems like there are 2 options:


1) Every single BT headphone manufacturer must update their firmware to account for the iOS change.


or


2) Apple can fix iOS.


Seems like 2) is the more reasonable path, but what do I know? I just develop software for a living.


At least I've confirmed I'm not crazy.

13 replies
Question marked as Top-ranking reply

Jan 11, 2018 6:21 AM in response to lhendricks92

Spoke to Apple support via chat yesterday. Rep was able to replicate this issue with a pair of LG headphones, so we suspect there was a change (I"ll say, "BUG") introduced in iOS 11.2 causing this very strange problem.


So seems like there are 2 options:


1) Every single BT headphone manufacturer must update their firmware to account for the iOS change.


or


2) Apple can fix iOS.


Seems like 2) is the more reasonable path, but what do I know? I just develop software for a living.


At least I've confirmed I'm not crazy.

Jan 11, 2018 9:42 AM in response to lhendricks92

Same with the snap on cases. It worked with absolutely no issues on 3.2.3 on my series 2 Watch. When I updated to 4.0 and newer the case doesn’t function unless I turn off wrist detection. I don’t want to damage my device by accident so I WILL NOT not have a case on it. They said it works without it so they won’t do anything.


Sent from my iPhone

Jan 23, 2018 12:36 PM in response to lhendricks92

I've experienced the exact same issue with my watch (S3 LTE), it is incredibly frustrating since this is the exact use case that convinced me to finally buy the watch- going for a run with just the watch and being able to tell siri to play whatever I want from Apple Music.


Apple support wasn't very helpful, including unbelievably telling me the Watch can't stream music over LTE until a later update, possibly in Fall 2018, to which I replied with the release notes for OS 4.1 or 4.2 whichever one enabled that feature a few months back...


I just saw there is a new OS update today actually, hopefully that resolves the issue?

Jan 23, 2018 12:52 PM in response to lhendricks92

I should mention I found a decent workaround you might be able to use. If you get the "no device capable of audio" error:


1) Open the Radio app on the watch

2) play a random song or Beats 1 for a second or two

3) Activate Siri by using "hey Siri" (NOT by holding the crown or the Siri button on your headset) and tell her to play whatever you want


For whatever reason that seems to work most of the time, but only by using "hey siri".

Jan 24, 2018 3:47 PM in response to lhendricks92

I mean this is either going to amuse people or making them hopping mad. This is the no.1 super plugged feature of Apple Watch S3 - "stream live music away from your iPhone" and somebody's just pressed the global 'off' button....oooops. It doesn't work Apple. Or rather, somebody in your IOS/watch os software update department hasn't done the testing properly. If this can't or won't be fixed (I'm using Bose QC35s) then the watch is going back. All a bit embarrassing this one isn't it? Even more that you've just released 2 new software updates and still missed this one. Probably best get those AGILE teams reassigned fast.

Jan 24, 2018 4:07 PM in response to tomcreative

Update to the workaround kindly posted by @rumit10 - this only works if you are outside the connection range of your iPhone (or you have it switched off or in airplane mode etc). If you are within range of your iPhone and the watch has a connection it will play the requested track on the speaker of the iPhone (whilst continuing to play the current track you activated on the radio through your headphones via your Apple Watch). So you have 2 tracks playing simultaneously (and if like me you're wearing a noise cancelling headset you aren't even aware your iPhone is blurting out it's own noise!).


What a fine mess this is. I feel a You Tube demo coming on.

Jan 30, 2018 8:59 PM in response to lhendricks92

I have the same issue and yeah, for me too, this was a primary purpose for finally purchasing an Apple watch. I have spent countless hours on the phone with Apple and talked with just about the highest levels of tech support as you can get short of an engineer. I have two sets of Jaybirds between me and my wife and a third set of some Chinese lesser brand. When I got the watch everything worked as it was supposed to. After a recent update that's no longer the case. All three pairs stopped working on the same day. One would think based of those facts alone that Apple would acknowledge the problem was with the watch or its software. Not so. I tried to have them exchange it for another watch but they found nothing wrong with it, which is probably the case since the problem is likely that they broke support for all of these third party headphones. We were able to test the watch on a pair of Beats X headphones, made by Apple and that seems to work, but they doesn't really do me any good with my or my wife's Jaybirds, which are generally superior headphones.


When I initially started researching the issue I couldn't find anyone having the same issue as me, so this board is reassuring. If there are other people having the same problem all of a sudden, then it is likely a software issue. Problem is, the jaybirds (X2 and X3) can't be updated, at least by the end-user. Given that Apple is in the earbuds business as well it's pretty suspicious when competing brands suddenly break. Ill will may or may not be the cause, but they haven't offered me any usable solutions to date in either case.

Apple Watch Series 3 LTE - "There is no device capable of audio playback connected."

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