I'm going to New York this year and I was thinking about buying a new iPhone while I'm there but I was wondering if the repair guarantee works worldwide or if I only can get it repaired in the US since that's were the phone is bought. Thanks in advance!
As explained in the Warranty Terms:
Apple One (1) Year Limited Warranty
IMPORTANT RESTRICTION FOR iPHONE, iPAD AND APPLE TV SERVICE.
Apple may restrict warranty service for iPhone, iPad and Apple TV to the country where Apple or its Authorized Distributors originally sold the device.
Which means Apple or any Authorized service provider may deny warranty service for any reason at their discretion.
As explained in the Warranty Terms:
Apple One (1) Year Limited Warranty
IMPORTANT RESTRICTION FOR iPHONE, iPAD AND APPLE TV SERVICE.
Apple may restrict warranty service for iPhone, iPad and Apple TV to the country where Apple or its Authorized Distributors originally sold the device.
Which means Apple or any Authorized service provider may deny warranty service for any reason at their discretion.
Hi
Apple's Limited Warranty terms for an iPhone purchased from Apple or an Apple Authorised Reseller in the US are detailed here:
Apple One (1) Year Limited Warranty
You would need to contact Apple Support, make a Genius Bar reservation or contact / visit an Apple Authorised Service Provider in any other given country to establish whether or not hardware service for any given issue would be available to you there under the terms of the warranty.
I'm afraid that no-one here can tell you what Apple or an AASP would decide in respect of any given issue.
You are not talking to Apple here - this is a user-based technical support community.
As a rule, no. If you purchase an iPhone in the US, it will most likely have to be physically brought back to the US for hardware service.
I'll summarize the other answers. Apple is only obligated under the warranty to provide service in the country of purchase, with the exception that the EU counts as one "country." From the warranty:
IMPORTANT RESTRICTION FOR iPHONE, iPAD AND APPLE TV SERVICE.
Apple may restrict warranty service for iPhone, iPad and Apple TV to the country where Apple or its Authorized Distributors originally sold the device.
Actual experience from users have found that for the most part Apple service facilities will refuse to service phones purchased in other countries. There are occasional exceptions, but it isn't something that you should count on. It can also depend on what service is required; a screen replacement is more likely to be done than other types of service, for example. A key reason is that Apple does not repair phones, except for screens and batteries. They replace them with new or refurbished phones and send yours to a central repair facility. As there are different models for different geographies, a store in a different country generally will not have the model that you purchased in a different country and thus will not be able to replace it with the same model. There are also regulatory reasons; different countries have different certification standards, and a phone that is certified in one country may not be in a different country.
My understanding is that, in general, the warranty is only valid in the country where the device was purchased. See the replies to:
It depends on the service centers. Ones outside the USA aren’t obligated to honor the warranty and may not be able to replace it with one that’s functionally identical to the original.
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The EU does not count, from Apple's perspective, as one country.
The EU is also not the same as European Economic Area (EEA) countries and Switzerland, to which certain warranty-related terms can apply when buying an iPhone in certain countries, but still not when buying an iPhone in the US.
Guarantee worldwide?
