Bluetooth issues with Acura vehicles

If you're using Bluetooth

1. Check your car stereo's user manual for how to pair with a Bluetooth device.
2. Go to Settings > Bluetooth, and turn off Bluetooth. Wait for 5 seconds, then turn Bluetooth back on.
3. Restart your iOS device.
4. On your iOS device, unpair your car stereo. On your car's display, unpair your iOS device and any other devices. Restart your car and your iOS device, then pair and connect again.
5. Update your iOS device.
6. Install any firmware updates for your car stereo.
7. If you still can't connect, contact Apple Support.

I, too, have been waiting for Apple to address this issue, which has been a problem since iOS 11 debuted in September. I have been in touch with Acura and I can assure you, it is not the car because the technicians I spoke to said that Acura/Honda Corporate had been in contact with Apple regarding the Bluetooth issues... the problem is most certainly the iPhone and its software. My phone is the 6S and my car is the 2016 TLX, a brand new model that was purchased new.

The infotainment system had no issues until I updated to iOS 11. No, all of my contacts (with the exception of A-C) are blacked-out and inaccessible. When attempting to follow Apple's advice of disconnecting and deleting the device from the car and then reconnecting, all of the contacts get imported. But then, once you got back to access them and make a call, they all black-out again.

WE NEED A FIX FOR THIS! I've been a long-time Apple product user and I have to say, I'm very disappointed with the lack of response this problem has received... especially given how many people drive Honda products.

I was very hopeful that the IOS 11.2.6 update would fix this problem today since release notes mentioned Bluetooth connection issues. Unfortunately it doesn’t fix it.

It’s inexcusable in my opinion for a problem like this to go on for months and months without getting resolved. there must be thousands of car owners affected. Apple quality control has apparently gone to **** because of all the bugs I’m experiencing on my IOS and Mac OS.

Same exact issues here too. I kept thinking it was my phone dying- so annoying and quite unsafe as I can never be certain if my phone will connect and doesn’t allow me to use voice to call- so am constantly pulling over as I need my phone to make calls during a very long commute. Come on Apple- bring on a fix!

Apple tech support doesn't know when. My service manager doesn't know when. What I do know is when my pre ordered Samsung S9+ is expected to arrive. Waiting for Apple to fix this since September of last year is beyond the limits of my patience.

FYI - My iPhone (IOS 11.2.6) doesn't sync properly with my 2017 Acura RDX, contacts seem to be OK, but none of my voice navigation apps come through the radio anymore. Used to work fine until an update in mid/late January

Here's another twist on the problem. My wife has a 6S Plus, I have a 6S - both running 11.2.6. On her 2016 RDX, my contacts sync perfectly, hers only go up to P-S. I have contact pictures, she does not. I have emojis, she does not. This seems to go against all of the suggestions. It's her car, so this is even more frustrating to her.

Just make sure you never update your Samsung. Read through Android forums and you will see that they have the exact same issues. This is not an iPhone only problem. These issues will continue to be a problem until all manufacturers get together and come up with a standard. Yes, it is the iOS that breaks the connection but it is up to the manufacturers to supply the firmware update for their system. All the Android suggestions include updating the firmware as well.

Can you tell us what version of iOS is on your phone? Did you and unpair your phone and the car, and repair it or did it just seem to work with an update of the iOS? I have an iphone 7 and 11.3.1.

I’ve been having this issue and it’s been making me crazy.

Thanks,

DMW

What's a "Community Specialist?"

No problems here.

Same issue with my 2017 Acura ILX. So frustrating.