Flagged shows 2 but actually empty

Question

Level 1

66 points

Flagged shows 2 but actually empty

I am using Mac Mail and found the FLAGGING feature very useful. So I started using it a few years ago. I created 7 different name for the flagging and give it a different colour too.

The problem I have now is that Mac Mail shows me that that there are 2 email flagged but there isn't any mail (under this category) at all. It seems not a problem on my iOS devices. I am sure these two are flagged for quite long time ago.

I appreciate it if you can teach me how to locate them and remove the flagged items. Thank you very much.

iMac, OS X El Capitan (10.11.5)

Posted on Jan 10, 2018 7:06 PM

Reply

Answer 1

CarlAVII

Community Specialist

Jan 11, 2018 7:34 PM in response to jameshoty

Hi, James!

Thanks for stopping by the Apple Support Communities. From your post, I understand that you have been flagging emails for several years, and recently in Mac Mail you've noticed that you don't have any messages under the Flagged mailbox...even though you see there are two flagged messages. I'm happy to help!

The first thing I would recommend is to quit the Mail app. You can do this within Mail by pressing Command+Q on your keyboard, or clicking Mail > Quit Mail from the menu bar at the top left of your screen. Once the Mail app is closed, restart your Mac by selecting the Apple  menu > Restart. Once the computer is back on, open Mail while holding the shift key on your keyboard.

If the messages are still showing as flagged, but none are in the Flagged mailbox, check while booted to safe mode: Use safe mode to isolate issues with your Mac - Apple Support .

If you continue to have trouble after testing in safe mode, don't hesitate to respond back.

Cheers!

Reply

Answer 2

tygb

Level 9

65,026 points

Jan 18, 2018 1:24 AM in response to jameshoty

Sort by flags .

In the mail search bar , type flagged .

And if there is a problem , select the mailbox , take cursor on top menu bar > massager click on rebuild .

Reply

Answer 3

tygb

Level 9

65,026 points

Jan 18, 2018 5:01 AM in response to jameshoty

Then intentionally flag a mail with color as red ( hello ) , it shows all 3 mails .

Its something wrong with the mail application of yours , create a new user account How to test an issue in another user account on your Mac - Apple Support

And in this account configure the mail account Set up Mail on your Mac with email accounts - Apple Support

Observe this account , and don't delete the old user account for the time being .

Reply

Answer 4

Eric Root

Level 10

685,533 points

Jan 11, 2018 8:24 PM in response to jameshoty

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 5

jameshoty Author

Level 1

66 points

Jan 11, 2018 7:47 PM in response to CarlAVII

Hi Allen,

Testing by starting Mail while holding <shift> key doesn't help.

But starting mac in Safe mode help. But interestingly, I tried to flag some mails and I am shock to see that they are not appearing under the <Flagged> folder. Not sure if this is the intended behaviour in SAFE mode.

Reply

Answer 6

jameshoty Author

Level 1

66 points

Jan 12, 2018 6:38 PM in response to CarlAVII

Hi Allen

This "flagging" issue is not happening on my iPhone, iPad. And so is my MBP. So it seems at this moment the issue is isolated on my iMac. However, the truth may not be the whole truth. Although the two "flagged" emails may be sent to an email account that may not be configured on my iOS and MBP. It make troubleshooting harder. But I try to setup as close as I can. This is why I am seeking the help from this community.

Reply

Answer 7

jameshoty Author

Level 1

66 points

Jan 14, 2018 6:37 AM in response to Eric Root

Hi Eric,

Thank you for the recommendation. Below is the report that you wanted from the EtreCheck app.

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-14 22:31:52

Download EtreCheck from https://etrecheck.com

Runtime: 5:36

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

Mac Mail indicate that there are 2 flagged items but it is empty actually.

Hardware Information: ⓘ

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 8.39 GB available

Video Information: ⓘ

Intel Iris Pro - VRAM: 1536 MB

iMac 1920 x 1080

Disk Information: ⓘ

APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

(disk0s3) <not mounted> [Boot]: 134 MB

APPLE HDD HTS541010A9E662 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

(disk1s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Penpower A8 ColorScanner PP

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (144.76 GB free)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 999.35 GB Online

System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about one hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions: ⓘ

/Library/Application Support/Intego/Extensions

[loaded] com.intego.netbarrier.kext.monitor (10.9.4 - SDK 10.8) [Lookup]

[loaded] com.intego.netbarrier.kext.network (10.9.4 - SDK 10.8) [Lookup]

[loaded] com.intego.netbarrier.kext.process (10.9.4 - SDK 10.8) [Lookup]

[loaded] com.intego.virusbarrier.kext.realtime (10.9.14 - SDK 10.8) [Lookup]

/Library/Extensions

[loaded] com.techsmith.TACC (1.0.2 - SDK 10.10) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 174 Apple tasks

[running] 108 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 182 Apple tasks

[running] 113 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[running] com.intego.commonservices.integomenu.plist (INTEGO - installed 2017-10-01) [Lookup]

[loaded] com.intego.commonservices.taskmanager.plist (INTEGO - installed 2017-10-01) [Lookup]

[loaded] com.intego.commonservices.uninstaller.plist (INTEGO - installed 2017-10-01) [Lookup]

[loaded] com.intego.netbarrier.alert.plist (INTEGO - installed 2017-10-01) [Lookup]

[running] com.intego.netupdate.agent.plist (INTEGO - installed 2017-10-01) [Lookup]

[loaded] com.intego.virusbarrier.alert.plist (INTEGO - installed 2017-10-01) [Lookup]

[running] com.intego.virusbarrier.events.plist (INTEGO - installed 2017-10-01) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 8710412b 834cfa51 - installed 2016-09-03) [Lookup]

[running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-01-14) [Lookup]

[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-01-14) [Lookup]

[running] com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-10-17) [Lookup]

Launch Daemons: ⓘ

[loaded] com.actualtechnologies.odbcdriver.atopnsrc.plist (Actual Technologies, LLC - installed 2014-10-24) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-15) [Lookup]

[running] com.intego.commonservices.daemon.integod.plist (INTEGO - installed 2016-06-07) [Lookup]

[running] com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2017-09-19) [Lookup]

[loaded] com.intego.commonservices.icalserver.plist (INTEGO - installed 2016-06-07) [Lookup]

[loaded] com.intego.commonservices.metrics.kschecker.plist (INTEGO - installed 2017-09-19) [Lookup]

[running] com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2017-09-20) [Lookup]

[running] com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2017-09-20) [Lookup]

[running] com.intego.netbarrier.daemon.plist (INTEGO - installed 2017-09-20) [Lookup]

[running] com.intego.netupdate.daemon.plist (INTEGO - installed 2017-09-21) [Lookup]

[loaded] com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2017-09-22) [Lookup]

[running] com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2017-09-22) [Lookup]

[running] com.intego.virusbarrier.daemon.plist (INTEGO - installed 2017-09-22) [Lookup]

[running] com.intego.virusbarrier.daemon.realtime.plist (INTEGO - installed 2017-09-22) [Lookup]

[running] com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2017-09-22) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-06-22) [Lookup]

[running] com.prosc.TomcatDaemon.plist (Oracle America, Inc. - installed 2016-06-22) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-18) [Lookup]

[running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-01-14) [Lookup]

[loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 0 - installed 2017-10-17) [Lookup] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-10-25) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-01-14) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-17) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-05) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 93e74431 ce48602b - installed 2015-10-25) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-25)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

EvernoteHelper SMLoginItem - Hidden (Evernote - installed 2017-10-15)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

SnagitLaunchAtLogin SMLoginItem - Hidden (TechSmith Corporation - installed 2016-02-26)

(/Applications/Snagit.app/Contents/Library/LoginItems/SnagitLaunchAtLogin.app)

CloudKitJS Callback URL SMLoginItem - Hidden (AgileBits Inc. - installed 2017-12-19)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-30) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-07)

Flash Player: 28.0.0.137 (installed 2018-01-10) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-12) [Lookup]

SharePointBrowserPlugin: 14.7.0 (installed 2016-11-24) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-12) [Lookup]

JavaAppletPlugin: Java 8 Update 101 build 13 (installed 2016-09-03) Check version

Safari Extensions: ⓘ

[enabled] Evernote Web Clipper - Evernote Corp. - http://evernote.com (installed 2016-01-06)

[disabled] Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (installed 2016-01-09)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-04-23)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-15) [Lookup]

Java (installed 2016-09-03) [Lookup]

WDQuickView (installed 2014-10-28) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 969.38 GB

Destinations:

Seagate 4TB [Local]

Total size: 4.00 TB

Total number of backups: 25

Oldest backup: 19/10/17, 6:34 PM

Last backup: 13/1/18, 1:00 PM

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 1.11 TB X 3)

Top Processes by CPU: ⓘ

7% mds

5% WindowServer

3% Adobe CEF Helper

3% mdworker

2% kernel_task

Top Processes by Memory: ⓘ

845 MB kernel_task

388 MB java

218 MB WhatsApp Helper

210 MB Numbers

183 MB FileMaker Pro

Top Processes by Network Use: ⓘ

Input Output Process name

3 MB 1 MB Mail

99 KB 61 KB mDNSResponder

73 KB 40 KB TeamViewer_Service

48 KB 56 KB WhatsApp

26 KB 12 KB iTunes

Top Processes by Energy Use: ⓘ

6.38 WindowServer

3.66 Adobe CEF Helper

1.74 Creative Cloud

0.60 java

Virtual Memory Information: ⓘ

1.73 GB Available RAM

46 MB Free RAM

6.27 GB Used RAM

1.69 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

VirusBarrierDefinitions: (installed 2017-12-22)

TeamViewer: 12.0.90924 (installed 2017-12-22)

Mail Designer 365: 1.1.2 (installed 2017-12-24)

VirusBarrierDefinitions: (installed 2017-12-29)

VirusBarrierDefinitions: (installed 2018-01-05)

Adobe Flash Player: (installed 2018-01-10)

VirusBarrierDefinitions: (installed 2018-01-12)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-13 10:02:06 Mail.app Crash [Open]

Cause: objc_msgSend() selector name: scrollView:endScrollGestureDueToReason:

Kindly advise the necessary. Thank you.

Reply

Answer 8

Eric Root

Level 10

685,533 points

Jan 14, 2018 9:21 AM in response to jameshoty

Clean up: ⓘ

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Executable not found!

One orphan file found. [Clean up]

Run the report again and click [Clean up].

I would uninstall Intego. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.

Intego Uninstall

Reply

Answer 9

jameshoty Author

Level 1

66 points

Jan 15, 2018 2:25 AM in response to Eric Root

Hi Eric,

I have uninstalled Intego, run Etrecheck few times to cleanup and attach is the latest clean report

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-15 18:18:06

Download EtreCheck from https://etrecheck.com

Runtime: 3:13

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 8.29 GB available

Video Information: ⓘ

Intel Iris Pro - VRAM: 1536 MB

iMac 1920 x 1080

Disk Information: ⓘ

APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

(disk0s3) <not mounted> [Boot]: 134 MB

APPLE HDD HTS541010A9E662 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

(disk1s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Penpower A8 ColorScanner PP

Apple Inc. iPad

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (149.06 GB free)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 999.35 GB Online

System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 2 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.2.3 32663 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (11.2.3 32663 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (11.2.3 32663 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (11.2.3 32663 - SDK 10.9) [Lookup]

/Library/Extensions

[loaded] com.techsmith.TACC (1.0.2 - SDK 10.10) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 171 Apple tasks

[running] 111 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 184 Apple tasks

[running] 111 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-30) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 8710412b 834cfa51 - installed 2016-09-03) [Lookup]

[running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-01-15) [Lookup]

[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-01-15) [Lookup]