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How do I open a .dav file?

In the process of trying to upgrade the firmware of my Hikvision NVR which is connected to two security cameras, I have downloaded a 23 MB file called "digicap.dav". The instructions are to unzip this file but my iMac has no application which will do this. I was advised by the online shop which sold me the recorder to download something called "The Unarchiver", but this does not recognise a .dav file. I have been waiting unsuccessfully for a reply from Hikvision.uk following an online request from me for help.

Can anyone from the Mac community help?

iMac with Retina 5K display, macOS High Sierra (10.13), 24 GB 1867 MHz DDR3

Posted on Jan 11, 2018 1:46 AM

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16 replies

Jan 12, 2018 9:01 AM in response to Ken W

You are the second contributor to suggest that the file is already unzipped

Because it has been. The .zip file was the one to expand/open. The file digicam.dav is what was extracted from the .zip file. There's nothing else to open.

As the name implies, this recorder can be accessed and controlled by logging into it from my Safari browser.

Ah, so you access the recorder through a browser. That's the same as accessing the built in web pages of your router to make changes. So, somewhere in the web pages for the video recorder, you should find a button (or similar) to Update Firmware. Typically, you then have a choice to tell it where the firmware data is. Point it to the file you extracted and the system will take from there.


Here's a look at how I'd do the same thing for our DSL router. If the available firmware is newer than the current, I can click the Download button in field 1, and it will retrieve the new firmware from CenturyLink. Or, if I've already downloaded the firmware from CenturyLink's website, I can use the Browse button in field 2 to point it to the file on my Mac. After either of the first two steps, then install it in field 3.


User uploaded file

Jan 12, 2018 4:24 AM in response to BobTheFisherman

I don't think I actually have to play the file. Here is a list of the first three instructions which I am trying to follow.

Step 1: Download the latest HikVision firmwareto your PC.


Step 2: Extract the digicap.dav file (which is the actual firmware file) from the zipped file you downloaded.


Step 3: Copy that digicap.dav file to your PC’s root folder e.g. C://

It's step two which I don't understand or cannot manage. The instruction says to extract the file. Is this the same as playing it?

Jan 12, 2018 4:54 AM in response to Ken W

that fact that it say c:// which is the windows way of naming volumes then it's not sure that you can from osx


to upgrade the firmware of the cam likely you need some flash tool which flash the dav file on to the camera

if that tool is .exe or otherwise a native windows binary file you have to do the flashing from windows pc

or look on their site if they have a mac supporting solution too

Jan 12, 2018 8:17 AM in response to Ken W

You already extracted the firmware file. Step two is rather poorly written. It would make a bit more sense had it read:


Step 2: Open the .zip file you downloaded. It will extract the firmware data, digicam.dav.


Step 3 also doesn't make a whole lot of sense. Double slashes aren't used in Windows/DOS. The root of the drive would be C:\


If I drop the .dav file onto TextEdit to see if there's any readable text in the binary data, this kind of jumps out:


Linux-3.10.0_s40


Are they expecting you to copy the .dav file to the root of the drive that runs the security cameras? Meaning, does the system have its own small computer? The C:// notation would make more sense on a Linux system.

Jan 12, 2018 8:36 AM in response to Kurt Lang

You are the second contributor to suggest that the file is already unzipped and so I had a closer look at it. It is described as a StuffIt document and so presumably the StuffIt application on my Mac has performed the unzipping as you and CountryGirl56 suggested. This unzipped file is supposed to be used to upgrade the firmware on my NVR (networked video recorder). As the name implies, this recorder can be accessed and controlled by logging into it from my Safari browser. My two security cameras are also connected to this recorder. The other six steps in the list of instructions make a little bit more sense and I have now attempted to use the file to upgrade my firmware. However, the upgrade process keeps failing and this may be an issue because I have a Mac rather than PC. I am still waiting for a reply from Hikvision UK. Thank you for your help but I guess that my best course of action is to wait on Hikvision. I am also in contact with the online store from whom I bought the NVR, although this is a slow process.

Jan 12, 2018 10:43 AM in response to Kurt Lang

I have indeed found a button labelled "firmware update" within the NVR maintenance pages in the Safari browser and then selected the digicam.dav file. Unfortunately, the process is immediately labelled "firmware update failed". On Monday, I will have to contact the online shop from which I bought the NVR recorder. By the way, it is the same shop that has supplied the online list of instructions for upgrading the firmware. As is so often the case, I think the shop is geared towards PC use rather than a Mac.

Jan 12, 2018 10:50 AM in response to Ken W

Unfortunately, the process is immediately labelled "firmware update failed".

I wonder if that's because the process had no idea how to read a Mac formatted drive.


Try this. Format a small flash drive (anything big enough to hold the .dav file) as MS-DOS. Most already come that way. Do a Get Info on the drive, the format will likely be MS-DOS (FAT16) or (FAT32). If it is, there's no need to format the drive.


Copy the .dav file to the flash drive, then try the firmware update again.


As with any firmware update on any device, try to make sure the device doesn't lose power during the process.

Jan 12, 2018 11:02 AM in response to Kurt Lang

I will certainly try that. A further piece of information that may help is that the small icon of the digicap.dav file on the desktop consists of a boring black square with "exec" printed within it. I seem to remember that the term "exec" is associated with a PC operating system and may help to explain why things are failing on the Mac.

Jan 12, 2018 11:37 AM in response to Ken W

The exec icon doesn't mean anything. Sort of.


It's supposed to be the icon for a Unix executable. But it also means, "I don't know what this is." when the OS doesn't recognize the file type.


That's the same basic thing Windows does with unknown file types. If Windows doesn't know what the item is, it displays the icon for it as a dog-eared piece of paper with the Windows logo in the center.

Jan 15, 2018 7:46 AM in response to Kurt Lang

Success! I plugged the Flash drive into back my in NVR and used it's included help menu (with the help of a plugged in mouse and monitor) to upgrade the firmware. This was suggested by a fellow IP camera user on the chat pages of the online shop. But I must thank you for the original suggestion of using a USB stick.

How do I open a .dav file?

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