Company purchased Mini. Ex-employee

I'm pretty sure this has been asked many times. We have an ipad mini that was purchased by our company but the employee attached it to their icloud account. Needless to say, employee quit without notice and wiped the ipad but did not log out of their icloud account. Is there anything to do in order to re-activate the device. The employee is not able to be contacted.

Thanks

iPad Mini Wi-Fi

Posted on Jan 11, 2018 5:13 PM

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3 replies

Jan 13, 2018 11:38 AM in response to ericfromnville

You need to supervise the ipad. Or, you have the employee sign a form when given out that their last paycheck will be docked to replace non-functioning ipads.


"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.

https://www.apple.com/business/docs/iOS_Enterprise_Deployment_Overview.pdf

Quick overview of zero touch deplayment

http://www.apple.com/education/it/dep/


Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management.


Overview of ipad & iphone deployment.

It's education focused.

http://www.apple.com/education/it/


Writing you own app for your business:

https://developer.apple.com/enterprise/

MDM -- Mobile Device Management

Airwatch, Apple Configurator with Apple Profile Manager, GroundControl, Meraki -- is free, MobileIron, or Zenprise

https://developer.apple.com/videos/play/wwdc2015-301/

For a comparison see this page:

http://www.enterpriseios.com/wiki/Comparison_MDM_Providers


VPP -- Volume Purchase Program

http://www.apple.com/business/vpp/

http://www.apple.com/education/it/vpp/

Jan 12, 2018 6:19 AM in response to ericfromnville

Take the original receipt from Apple or Apple authorized iPad

retailer showing the iPad's serial number, proof that you represent

the company with photo ID, and the iPad to the nearest Apple

store where they may assist you. Make a Genius appointment to

avoid delay at the store.

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/


Your IT department or whoever is in charge of the iPads should look

into the various MDM solutions or DEP. Apple Business Solutions may

provide some directions.


Business - Apple

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Company purchased Mini. Ex-employee

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