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look I canceled a purchased app Headspace and deleted my app and I think they are still charging me for it and have not refunded me. Can someone please help me on my iPhone by calling me

On my iPhone i purchased an app via iTunes called Headspace and tried it out and accidentally purchased it, then realized it was too expensive and wanted to cancel it. So I cancelled it on my iPhone X after talking to someone at iTunes (apple says I have to go through iTunes for a refund). I deleted the app on the iPhone too. I still have not received the refund and I am not sure I understand how to manage it on my iPhone x as they don't really tell you how to do this once the app is gone on the phone. I am trying to actually talk to someone to cancel it.

How do I do this? the apple/itunes support just leads me into help that does not work.

Meg H

iPhone X, iOS 11.2.2

Posted on Jan 13, 2018 11:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2018 11:25 AM

From what I can tell the app itself is free, but not unusually there are in-app purchases to actually do much with it. You have to cancel the subscription, not the app itself. Deleting the app will still result in a subscription charge.


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." "If you don’t cancel more than 24 hours before your renewal date, your subscription might renew."


There is no guarantee you will receive a refund unless you are in a region where Apple is mandated to do so.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund.


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize, follow the steps below.

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

People responding on this forum are only other users like yourself. Use the above methods to contact Apple.

2 replies
Question marked as Top-ranking reply

Jan 13, 2018 11:25 AM in response to megfromBI

From what I can tell the app itself is free, but not unusually there are in-app purchases to actually do much with it. You have to cancel the subscription, not the app itself. Deleting the app will still result in a subscription charge.


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." "If you don’t cancel more than 24 hours before your renewal date, your subscription might renew."


There is no guarantee you will receive a refund unless you are in a region where Apple is mandated to do so.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund.


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize, follow the steps below.

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

People responding on this forum are only other users like yourself. Use the above methods to contact Apple.

look I canceled a purchased app Headspace and deleted my app and I think they are still charging me for it and have not refunded me. Can someone please help me on my iPhone by calling me

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