activation code

I'm trying to restore ipad for my children. They don't remember their passwords. I'm stuck at an activation code error. Any suggestions? We don't know the icloud username or password that was originally used to setup ipad.

iMac, macOS Sierra (10.12.2)

Posted on Jan 13, 2018 9:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2018 2:10 AM

If you have the original receipt from Apple or Apple authorized

iPad retailer showing the serial number of the iPad, make a

Genius Bar appointment at the nearest Apple store where they

may assist you.

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/


or


If you forgot your Apple ID - Apple Support


If you forgot your Apple ID password - Apple Support

6 replies
Question marked as Top-ranking reply

Jan 16, 2018 2:10 AM in response to owengarner21

If you have the original receipt from Apple or Apple authorized

iPad retailer showing the serial number of the iPad, make a

Genius Bar appointment at the nearest Apple store where they

may assist you.

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/


or


If you forgot your Apple ID - Apple Support


If you forgot your Apple ID password - Apple Support

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activation code

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