iTunes could not connect to this iPhone. An unknown error occurred (0xE8000015).

Question

Level 1

10 points

iTunes could not connect to this iPhone. An unknown error occurred (0xE8000015).

My passcode all of sudden stopped working and I can not unlock my iPhone 6.

Connected it to iTunes on my PC and I receive this error after getting to the restore screen on my phone (screen saying "Connect iPhone to iTunes.").

"iTunes could not connect to this iPhone. An unknown error occurred (0xE8000015)."

iPhone 6, iOS 11

Posted on Jan 13, 2018 11:18 PM

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Answer 1

Jan 14, 2018 12:04 AM in response to Swimmer63

T

Turn iPhone off Make sure your pc is running the latest iTunes 12.7.2 or later.

Connect lead to USB on your pc.

Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than Tonce Before it works.

Cheers

Brian 🇬-1F1E7;

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