Why won't my iPhone X screen turn off?

I have been using the iPhone X for a while now and I have been having a persistent issue since I've gotten it. Whenever my phone gets a notification or is on the charger, the screen will not turn off unless I actually press the sleep button. At first I just figured it was an iOS issue that would correct itself with an update but it has not fixed anything. I am experiencing extreme battery drainage.

Posted on Jan 14, 2018 2:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2018 2:53 PM

Hello SirKennyG,


Thanks for asking the Apple Support Communities for help with your iPhone x and screen not sleeping as you expect it. I am happy to look at this with you.


My first question is, are you using Raise to Wake? If you are, it won't go to sleep as long as you have it raised. This article will help: Use Raise to Wake on your iPhone


Another thing to check is the Auto-Lock setting in Settings > Display & Brightness. You have the options to set it to 1, 2, 3, 4, or 5 minutes, never, or 30 seconds. Is that set to never, or are you waiting the set time? Try setting it to 30 seconds, close the app, and restart the device: Restart your iPhone, iPad, or iPod touch


Let us know if you need further assistance with this. Thanks and have a wonderful day.
3 replies
Question marked as Top-ranking reply

Jan 15, 2018 2:53 PM in response to SirKennyG

Hello SirKennyG,


Thanks for asking the Apple Support Communities for help with your iPhone x and screen not sleeping as you expect it. I am happy to look at this with you.


My first question is, are you using Raise to Wake? If you are, it won't go to sleep as long as you have it raised. This article will help: Use Raise to Wake on your iPhone


Another thing to check is the Auto-Lock setting in Settings > Display & Brightness. You have the options to set it to 1, 2, 3, 4, or 5 minutes, never, or 30 seconds. Is that set to never, or are you waiting the set time? Try setting it to 30 seconds, close the app, and restart the device: Restart your iPhone, iPad, or iPod touch


Let us know if you need further assistance with this. Thanks and have a wonderful day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why won't my iPhone X screen turn off?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.