Why won't my iPhone X screen turn off?

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Level 1

9 points

Why won't my iPhone X screen turn off?

I have been using the iPhone X for a while now and I have been having a persistent issue since I've gotten it. Whenever my phone gets a notification or is on the charger, the screen will not turn off unless I actually press the sleep button. At first I just figured it was an iOS issue that would correct itself with an update but it has not fixed anything. I am experiencing extreme battery drainage.

Posted on Jan 14, 2018 2:40 PM

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Answer 1

Top-ranking reply

chuck_3rd

Community Specialist

Jan 15, 2018 2:53 PM in response to SirKennyG

Hello SirKennyG,

Thanks for asking the Apple Support Communities for help with your iPhone x and screen not sleeping as you expect it. I am happy to look at this with you.

My first question is, are you using Raise to Wake? If you are, it won't go to sleep as long as you have it raised. This article will help: Use Raise to Wake on your iPhone

Another thing to check is the Auto-Lock setting in Settings > Display & Brightness. You have the options to set it to 1, 2, 3, 4, or 5 minutes, never, or 30 seconds. Is that set to never, or are you waiting the set time? Try setting it to 30 seconds, close the app, and restart the device: Restart your iPhone, iPad, or iPod touch

Let us know if you need further assistance with this. Thanks and have a wonderful day.

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Answer 2

chuck_3rd

Community Specialist

Jan 17, 2018 2:00 PM in response to SirKennyG

Hello SirKennyG,

Thanks for the new information. Since you factory restored the device and the issue came back, I recommend contacting AppleCare for further assistance.

This link will help you contact AppleCare: Contact - Official Apple Support

Thanks and have a wonderful day.

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Answer 3

SirKennyG Author

Level 1

9 points

Jan 15, 2018 9:22 PM in response to chuck_3rd

Hi. I factory reset my phone through iTunes and it worked for all of 20 minutes. I have turned raise to wake off and have set the screen timeout to 30 seconds. The problem still persists.

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