Greyed out songs and download button

hi guys,


my entire itunes library wont play any music (that i have not downloaded to device) or allow me to download any new songs. however if i right click a specific song and say "show in apple music" it plays just fine???


this is so frustrating please can somebody provide me with assistance.


Thanks in advance

iMac with Retina 5K display, iOS 10.3.2

Posted on Jan 16, 2018 1:50 AM

Reply
2 replies

Jan 22, 2018 1:00 AM in response to tashfromjohannesburg

Hi trash,

You may need to reset it as you had it previously.


Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears (depends on phone model regarding which buttons to hold down simultaneously).

- Unsync/delete all music and resync

To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- You can restore your music from your backup as/if needed

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Greyed out songs and download button

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