Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone stuck on Apple logo even after hard reset.

I updated my iPhone through iTunes but after the update it would not restart and wanted me to acknowledge I trusted (my already trusted PC) which I could not do as the iPhone was showing the Apple ID and hasn't moved since. Hard reset hasn't resolved and it just won't complete. Was hoping to save the information on the phone, but is my only option to restore and lose everything? No matter how many times it restarts it only always gets as far as this:-

User uploaded file

iPhone 6s, iOS 11.2, null

Posted on Jan 16, 2018 3:54 PM

Reply
Question marked as Best reply

Posted on Jan 16, 2018 4:42 PM

https://support.apple.com/kb/ht201412

1 reply

iPhone stuck on Apple logo even after hard reset.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.