I got the new Paypal chip reader and need to pair it with my iPad so I can use it. Bluetooth on the iPad is spinning and spinning, never discovering the Paypal device. The device has no interface so I can't force it into pairing mode. Anyone have this problem with a similar device? How did you get it to pair with the iPad?
iPad Air Wi-Fi + Cellular, iOS 11.2.2
Just got this from their site. What a pain trying to get information about these things. PayPal Here | Chip and Swipe Card Reader Guide | PayPal US
How to set up your card reader.
Charge your reader, then turn it on
Charge reader by connecting it with the enclosed micro-USB cable to a power outlet. The blue blinking light on your reader will indicate it's ready to connect.
Enable Bluetooth®
Turn on your Bluetooth in your mobile device Settings.
Pair with the PayPal Here app
Open the PayPal Here app and tap the menu at the top left. Next, select Have a new reader?. You’ll be guided to find available card readers to pair and connect.
Check for the latest updates
Always keep your reader up-to-date. If required, please follow the on-screen prompts for the latest firmware updates.
Great! Your Chip and Swipe Reader is now connected and you're ready to accept payments on your paired device.
Just got this from their site. What a pain trying to get information about these things. PayPal Here | Chip and Swipe Card Reader Guide | PayPal US
How to set up your card reader.
Charge your reader, then turn it on
Charge reader by connecting it with the enclosed micro-USB cable to a power outlet. The blue blinking light on your reader will indicate it's ready to connect.
Enable Bluetooth®
Turn on your Bluetooth in your mobile device Settings.
Pair with the PayPal Here app
Open the PayPal Here app and tap the menu at the top left. Next, select Have a new reader?. You’ll be guided to find available card readers to pair and connect.
Check for the latest updates
Always keep your reader up-to-date. If required, please follow the on-screen prompts for the latest firmware updates.
Great! Your Chip and Swipe Reader is now connected and you're ready to accept payments on your paired device.
ChrisJ4203 wrote:
After watching a video from PayPal, it almost sounds as if you turn on Bluetooth and pair the device through their app on the phone. Very minimal support from their site for this reader. Seems it is supposed to be compatible with iOS, but I think you need to have the app open. Not sure exactly what PayPal may have told you, but this is how I interpret it on their website.
Good suggestion. Lots of little BT devices require an app.
You might try resetting your network settings. Settings>General>Reset>Reset Network Settings. You'll lose saved WiFi passwords and have to re-pair BT devices but, it's worth a shot.
After watching a video from PayPal, it almost sounds as if you turn on Bluetooth and pair the device through their app on the phone. Very minimal support from their site for this reader. Seems it is supposed to be compatible with iOS, but I think you need to have the app open. Not sure exactly what PayPal may have told you, but this is how I interpret it on their website.
Does PayPal provide any instructions or troubleshooting suggestions?
No, this has stumped Paypal as well. They have opened a ticket and are researching. Apparently they didn't do as much testing with this device as they should have...
iPad can't discover Paypal chip reader
