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I tried to reset my iphone 5C on itunes and got " The iphone could not be restored. An unknown error occurred (9). The apple logo and status bar is on the phone but it does nothing. What is my problem.

I tried to update my iPhone 5c on iTunes and although it said it was in the process of restoring and the phone showed the apple icon and status bar like it was updating, nothing happened for well over 2 hours. When I disconnected the phone from the computer I got " The iPhone "iPhone" could not be restored. An unknown error occurred (9)" . Does it mean my phone is dead or can it be saved?

iPhone 5c

Posted on Jan 18, 2018 6:00 PM

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Posted on Jan 18, 2018 6:03 PM

Hi,

"Does it mean my phone is dead" ?

Not necessariy.


Help for Error 9 here.

1 reply

I tried to reset my iphone 5C on itunes and got " The iphone could not be restored. An unknown error occurred (9). The apple logo and status bar is on the phone but it does nothing. What is my problem.

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