User profile for user: chetnet2
chetnet2 Author
User level: Level 1
9 points

iTunes 12.7.2.60 keeps restarting

Yeah, it's one of these again. I've uninstalled, reinstalled, deleted plists, turned off home sharing, and yet this thing will not quit. It just opens right back up. I'm guessing this has been going on a month or so.

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I have Windows 10 desktop. No Apple Devices. No other related programs I can think of.

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Not sure it's related but under Accounts, I see there's something about Amazon's Audible, which I don't even use so not sure why it's here. However, it says 'DeAuthorize Audible Account'. When I click on that, it sends me over to Amazon, but Amazon asks me to activate my membership. So one can see I don't even have it going but for some reason iTunes has it there. Is this the problem?

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Any other ideas?

Thanks!

Windows 10

Posted on Jan 18, 2018 6:09 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,885 points

Posted on Jan 22, 2018 6:29 PM

Make sure that Share iTunes XML is enabled under Edit > Preferences > Advanced. iTunes restarting automatically might be because you have a third party tool that wants to monitor the library, if the XML isn't available then it will query iTunes via the scripting interface.




If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.6.3.6 is the minimum version required for devices running iOS 11.


tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,885 points

Jan 22, 2018 6:29 PM in response to chetnet2

Make sure that Share iTunes XML is enabled under Edit > Preferences > Advanced. iTunes restarting automatically might be because you have a third party tool that wants to monitor the library, if the XML isn't available then it will query iTunes via the scripting interface.




If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.6.3.6 is the minimum version required for devices running iOS 11.


tt2

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User profile for user: chetnet2
chetnet2 Author
User level: Level 1
9 points

Jan 22, 2018 6:46 PM in response to turingtest2

Thanks tt2!

.

So......

> did the Run as Administrator and that closed fine. I then relaunched normally, and got the same message/restart as earlier. Either way, at least I know this will work until next update.

> I also did the Safe-Mode launch option, and that closed fine. I then relaunched normally, and it closed fine again. I then opened up Firefox, thinking maybe that was doing something, but again, it quit normally. I have not rebooted the desktop and launched normally yet to see if it's 100% back to normal, but at least I have a backup until next upgrade.

Thanks!!

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iTunes 12.7.2.60 keeps restarting

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