how to get a refund on incorrect bill in itunes

This is a user to user support forum. Nobody here can act on your behalf. See How to cancel a subscription from Apple - Apple Support. You can try to use the https://reportaproblem.apple.com/ pages to request a refund for unused services.

tt2

I bought my boyfriends daughter a game on her phone when she was visiting last year it was a one time purchase i did not authorize any other charges! You guys saved my card on her phone without letting me know you would do so or asking my permission. She went back to texas and had no access to this phone this was a one time purchase i did not sign up for anything else. I have been trying to call someone at apple and can never get a live representative. You are charging me twice to three times a month $11.00 and $15.39 and now you made that a recurring charge you did ask my permission or let me know at anytime during the purchase that you would automatically keep my the card number. I want refunded for all the charges this year you have charged me for over a year now. It's not my phone I have nothing to with it she lives in texas. I will be disputing all charges with my bank.

Thank You

Turina

[Personal Information Edited by Moderator]

turina97 wrote:

I bought my boyfriends daughter a game on her phone when she was visiting last year it was a one time purchase i did not authorize any other charges! You guys saved my card on her phone without letting me know you would do so or asking my permission. She went back to texas and had no access to this phone this was a one time purchase i did not sign up for anything else. I have been trying to call someone at apple and can never get a live representative. You are charging me twice to three times a month $11.00 and $15.39 and now you made that a recurring charge you did ask my permission or let me know at anytime during the purchase that you would automatically keep my the card number. I want refunded for all the charges this year you have charged me for over a year now. It's not my phone I have nothing to with it she lives in texas. I will be disputing all charges with my bank.

Thank You

Turina J.

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

[Personal Information Edited by Moderator]

Briannamchenry2 wrote:

I was charger on my account and I didn’t authorize it

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

Hi

The Email bill you got from Apple near bottom of the page click on report a problem.

Cheers

Brian 🇬-1F1E7;

See the link in the Apple Recommended post? Click on that.

GB

I’ve been charged twice this month

And which of the solutions provided have you tried?

GB

I have 3 fraud charges

Jenehaley wrote:

I have 3 fraud charges

Then perhaps you want to read some of this thread to see what to do about it. It's only two pages long....

GB

Twice I’ve been overcharged by iTunes. I requested a $19.99 for work credits on a game and was charged $39.97!

I need help with my incorrect billing

Read the thread. There are several links and lots of information about what you are asking. There is no point in repeating it again.

GB

I am canceling my subscription because I was sent a bill for 19.99 when I am using 24 mg in a 50 mg plan and all is registered for 50 but received bill for 19.99 which I can’t correct

I was charged 49.99 from Itunes