MacOS Sierra - kernel_task taking very high cpu

Hi Folks,


Since this morning I observed extreme slowness in my MBP. I did not install any new program recently or upgraded OS. Upon checking cpu usage found that kernel_task is taking very high cpu between 200%-800%.

User uploaded file


I restarted MBP but no luck yet. This slowness is going on since now more than 5 hours and everything is opening and responding slow in MBP. I also ran EtreCheck and below is the summary. Can Someone suggest what is the cause and how to solve this problem.


EtreCheck version: 3.4.6 (460)

Report generated 2018-01-20 12:37:43

Download EtreCheck from https://etrecheck.com

Runtime: 12:54

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow

Description:

MBP is slow, kernel_task using high cpu


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,2

1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 587

iCloud Quota: 5.00 GB available


Video Information:

Intel Iris Pro - VRAM: 1536 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 250.14 GB

(disk0s3) <not mounted>
[Recovery]: 650 MB


USB Information:

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 249.78 GB (32.70 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 250.14 GB Online


System Software:

macOS Sierra
10.12 (16A323) - Time since boot: about one hour


Configuration files:

/etc/hosts - Count: 1


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Adware: ~/Library/LaunchAgents/com.appart.AppArt.plist

Adware: ~/Library/LaunchAgents/com.applicationstats.AppStats.plist

2 possible adware files found. [Remove/Report]


Clean up:

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

/Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

/Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Executable not found!

~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv

Executable not found!

5 orphan files found. [Clean up]


Kernel Extensions:

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.18) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.18) [Lookup]


/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.05.00 - SDK 10.8) [Lookup]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.03 - SDK 10.8) [Lookup]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.09.00 - SDK 10.8) [Lookup]


/System/Library/Extensions

[loaded] com.confer.sensor.kext (3.0.1fc20 - SDK 10.12) [Lookup]


Startup Items:

MobileBrServ: Path: /Library/StartupItems/MobileBrServ

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 174 Apple tasks

[running] 90 Apple tasks


System Launch Daemons:

[not loaded] 40 Apple tasks

[loaded] 164 Apple tasks

[running] 99 Apple tasks


Launch Agents:

[running] HWPortCfg.plist (? 799429ac 8e92685a - installed 2015-07-22) [Lookup]

[running] com.carbonblack.defense.ui.plist (? 8155ac40 2309f549 - installed 2018-01-20) [Lookup]

[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2016-11-03) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2017-12-21) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 11a0fcbb 1a4bf56e - installed 2018-01-19) [Lookup]

[failed] com.teamviewer.teamviewer.plist (? 9223e856 0 - installed 2017-12-31) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer: Executable not found!

[failed] com.teamviewer.teamviewer_desktop.plist (? efecefe3 0 - installed 2017-12-31) [Lookup] - /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop: Executable not found!

[running] ouc.plist (Shell Script 95eaf36e - installed 2015-07-22) [Lookup]


Launch Daemons:

[running] HWNetMgr.plist (? eba97c80 8a4bf32e - installed 2015-07-22) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a7c46756 - installed 2015-05-27) [Lookup]

[running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 40020338 - installed 2016-10-06) [Lookup]

[running] com.confer.sensor.daemon.plist (? 31418ab7 1c42dfdb - installed 2018-01-20) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2017-12-21) [Lookup]

[not loaded] com.jamfsoftware.startupItem.plist (Shell Script 44b5eabd - installed 2017-12-21) [Lookup]

[loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2017-12-21) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-12-20) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-08-24) [Lookup]

[failed] com.teamviewer.teamviewer_service.plist (? 52d5a08d 0 - installed 2017-12-31) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service: Executable not found!

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2016-10-25) [Lookup]

[loaded] org.wireshark.ChmodBPF.plist (? d4207e05 0 - installed 2016-07-20) [Lookup] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!


User Launch Agents:

[running] com.appart.AppArt.plist (? 9938f3a3 7617e226 - installed 2016-11-08) Adware!
[Remove/Report]

~/Library/Application Support/AppPolicy/AppArt

[failed] com.applicationstats.AppStats.plist (? ea4a42f4 0 - installed 2016-12-28) Adware!
[Remove/Report]

~/Library/Application Support/Spigot/AppStats

[not loaded] org.virtualbox.vboxwebsrv.plist (? e782d02b 0 - installed 2016-10-25) [Lookup] - /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv: Executable not found!


Internet Plug-ins:

AdobePDFViewerNPAPI: 11.0.13 (installed 2015-10-15) [Lookup]

FlashPlayer-10.6: 18.0.0.160 (installed 2015-06-16) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2016-09-14)

AdobePDFViewer: 11.0.13 (installed 2015-10-15) [Lookup]

Flash Player: 18.0.0.160 (installed 2015-06-16) Outdated! Update

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-19) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

AddLive_v3: AddLive_v3 3.0.6.3 (installed 2016-04-13) [Lookup]

WebEx64: 1.0 (installed 2015-04-03) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2015-05-27) [Lookup]

Java (installed 2018-01-19) [Lookup]

Perian (installed 2011-07-24) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

29%
Activity Monitor

28%
Google Chrome

28%
LiveUpd

20%
WindowServer

18%
Google Chrome Helper


Top Processes by Memory:

1.10 GB
kernel_task

879 MB Mail

510 MB softwareupdated

436 MB Google Chrome Helper

426 MB Google Chrome Helper


Top Processes by Network Use:

Input Output Process name

981 KB 2 MB com.apple.WebKit.Networking

203 KB 96 KB vpnagentd

193 KB 41 KB Mail

126 KB 18 KB mDNSResponder

15 KB 22 KB apsd


Top Processes by Energy Use:

29.60 Google Chrome Helper

19.04 Google Chrome

14.65 - LiveUpd

10.98 WindowServer

7.30 Google Chrome Helper


Virtual Memory Information:

5.25 GB
Available RAM

29 MB Free RAM

10.75 GB
Used RAM

5.22 GB
Cached files

0 B Swap Used


Software installs (last 30 days):

Carbon Black Defense 3.0.1.20:
(installed 2017-12-31)

CarbonBlack_v3.0.1.2:
(installed 2017-12-31)

SymantecRemovalTool.command:
(installed 2017-12-31)

Java 8 Update 161:
(installed 2018-01-19)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-01-20 12:32:40 LiveUpd.app Crash [Open]

MacBook Pro (Retina, 15-inch, Mid 2014), macOS Sierra (10.12), null

Posted on Jan 19, 2018 11:50 PM

Reply
2 replies

Jan 20, 2018 7:26 AM in response to salimMBP

Possible adware:

Adware: ~/Library/LaunchAgents/com.appart.AppArt.plist

Adware: ~/Library/LaunchAgents/com.applicationstats.AppStats.plist

2 possible adware files found. [Remove/Report]


Clean up:

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

/Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

/Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Executable not found!

~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv

Executable not found!

5 orphan files found. [Clean up]


Run the report again and click [Remove/Report] and [Clean up]. Then restart and test. If you are still getting the same thing, post a new Etrecheck report.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacOS Sierra - kernel_task taking very high cpu

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