No service, No ICCID, carrier settings flashing up intermittently

Question

No service, No ICCID, carrier settings flashing up intermittently

Hi there,

I've been having a problem recently with my phone 6s, one night it stopped having cell service. Many reboots, refreshes and resets later, it came back. Unfortunately it's happened again and my phone is once more useless.

Normally when I open settings, I have airplane mode, wifi, bluetooth, mobile, data and carrier; now, the carrier option is missing, however occasionally flashes up. (iPhone problem - YouTube) When I open settings -> general -> about, there is no ICCID number, this however reappears when I put the phone into airplane mode.

IOS is up to date, tried with both current public release and the beta 11.2.5.

Carrier setting are up to date.

Sim card works no problem in other iPhones, both same model and 5/5s

iPhone 6s, iOS 11.2.2

Posted on Jan 20, 2018 8:31 AM

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Answer 1

ChrisJ4203

Level 10

236,285 points

Jan 20, 2018 9:28 AM in response to willantirocks

Just because the SIM works in other devices does not mean it is okay. I suggest you take the device to your carrier and see about a new SIM. If that does not help, then you need to make a Genius Bar appointment at the nearest Apple store to have the hardware checked. Since you have restored the device already, then there is no other user troubleshooting you can do. Apple needs to examine the hardware. They will explain your options after that.

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Answer 2

Jan 20, 2018 1:08 PM in response to willantirocks

https://support.apple.com/en-us/HT201415

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Answer 3

Jan 20, 2018 9:01 AM in response to willantirocks

I'm gathering you've tried to pop the sim card out and then put it back in? If so and that doesn't work you either need a new sim card or your sim card reader isn't actually reading there is a sim card in your device. Might want to take it to your provider and have them check to make sure you don't need just need a new sim card.

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Answer 4

Jan 20, 2018 9:42 AM in response to willantirocks

starting to sound like its the sim card reader in your device, I don't have an apple store near me either so I'm in the same boat about having to drive a pretty decent distance to get to one. Hope you can get it resolved soon. Good luck.

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Answer 5

ChrisJ4203

Level 10

236,285 points

Jan 20, 2018 9:54 AM in response to willantirocks

Then use this link to contact support and see about setting up mail in service. Understand that can mean you would be without the device for several days. Contact Apple Support Otherwise you will need to make the Genius Bar appointment.

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