Apple Music 1 year subscription NOT what it seems

Question

Level 2

496 points

Apple Music 1 year subscription NOT what it seems

On January 17, 2018 I purchased and activated a 12 month Apple Music subscription for $99.00. However my settings state that the subscription will not begin until January 2019. Until then I must continue paying $9.99 a month for the same service. I called Apple Music support and they basically said that is how it worked.

I did not buy a card in January 2018 in order to wait a year before I could use it. I want to use it beginning when I activated it. This is pure BS. Suggestion - do not waste your time and money on service like this.

iPad (5th gen) Wi-Fi, iOS 11.2.1

Posted on Jan 20, 2018 11:22 AM

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Answer 1

JohnnyAngel Author

Level 2

496 points

Jan 20, 2018 2:03 PM in response to Eric Root

Thank you Eric for your reply. Yes I tried all that. Didn’t work. That is why I called Apple support. Here is a screenshot of the results. As you can see, the one year plan I activated last week does not take effect until 2019. Meanwhile my more exmonthly plan which I wanted to replace with the yearly plan continues until 2019.

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Answer 2

Jan 20, 2018 2:12 PM in response to JohnnyAngel

It means you can cancel it now, but still continue to access it from now until Jan 21, 2019. Not that it starts then.

Your current subscription has started and the next renewal begins on January of next year as expected.

i.e If you cancel now, its already been paid for and as such you can continue to access it until it ends next year, and it won't be renewed then.

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Answer 3

Jan 20, 2018 2:40 PM in response to JohnnyAngel

I think the glitch there is it has not updated the subscription type to reflect it being the annual option and instead continues to show it as $9.99 monthly

As it stands its currently active, and expires on January 2019. Which is correct for a 1 year subscription.

I don't believe there is anything wrong, with the subscription, rather just the text showing up there.

Beyond contacting iTunes support again, it doesn't appear there's much to do. The only way I see to test this is to wait until February 20th and see if it charges you again.

Other than that, it just appears to be a text glitch with the description. But the expiry date is still correct which is the more important item.

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Answer 4

Jan 21, 2018 8:40 AM in response to JohnnyAngel

I believe that date is referring not to your current one, but to the next subscription period.

The current one ends in 2019, the next one begins after the current one ends.

Still a mystery why your current one is slated for a monthly 9.99 instead of yearly there. But everything else checks out.

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Answer 5

Tesserax

Level 10

149,401 points

Jan 20, 2018 12:50 PM in response to JohnnyAngel

Manage your Apple Music subscription on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV - Apple Support

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Answer 6

Eric Root

Level 10

684,195 points

Jan 20, 2018 1:24 PM in response to JohnnyAngel

See if anything here helps.

Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

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Answer 7

JohnnyAngel Author

Level 2

496 points

Jan 20, 2018 2:15 PM in response to Phil0124

Thank you Phil. But why does it say I am continuing to pay $9.99 a month until January 2019?

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Answer 8

JohnnyAngel Author

Level 2

496 points

Jan 20, 2018 3:32 PM in response to Phil0124

Thanks again Phil. I will take your advice and wait. But I also remain curious and concerned about why, under “options”, my annual $99 subscription BEGINS January 2019.

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Answer 9

Eric Root

Level 10

684,195 points

Jan 20, 2018 4:18 PM in response to JohnnyAngel

I agree it is strange, but since your monthly 'lasts' until Jan 2019 (according to the screen shot), the next subscription won't start until the old one runs out.

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