Apple Watch 3 cracked crystal while charging
Has anyone found their Apple Watch crystal cracked while not wearing or while charging?
Apple Watch, iOS 11.2.2
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Hi
Apple does not offer a screen repair or screen replacement service for Apple Watch and Apple Watch is not user-serviceable. Your watch will instead need to be replaced.
Apple's Limited Warranty covers issues due to defects in materials and workmanship, but not due to accidental damage. Arrange service (see below) to establish whether your issue is covered under warranty.
If you have previously purchased AppleCare+, then the issue may otherwise be covered as one of up to two claims for accidental damage, each subject to a service fee / excess. Otherwise, your Apple Watch may be eligible for replacement via chargeable, out-of-warranty service.
Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:
- US: Apple Watch Service Answer Center - Apple Support
- Elsewhere: Select your country for Apple Watch service and repair information
I'm afraid that no-one here can tell you what Apple will decide in your specific case. You are not talking to Apple here - this is a user-based technical support community.
In the meantime, note that Apple advises that you should not continue using a damaged Apple Watch.