MacBook Pro bought at Best Buy

If you've purchased the machine in the last year, it is covered by Apple's 1-year Limited Warranty, so as long as there is no physical damage, they should be able to diagnose it for you. You aren't limited to the Geek Squad.

Antrivaa wrote:

Hi,

I recently bought a MacBook Pro from BestBuy and started to notice the keyboard went dark at times and the screen glitches while powering off; prompting it to an abrupt shut off.

Can I bring in my MacBook to an Apple Store for service instead of going to BestBuy or am I stuck with the Geek Squad whom I have not heard very good things about?

Thank you.

I know you already got an answer, but never a problem for me. I've brought in Apple products purchased at Apple Stores, Best Buy, Amazon, cellular phone stores, or Target, and have never had a problem getting service. They don't generally care where you bought it as long it's an authorized seller.

The Apple Store Genius Bar is stellar. I don't think there's a better service policy anywhere. I've never been charged for a diagnostic service, while other places might charge 30 minutes labor just to look at it. I've also gotten free courtesy repairs, like after my wife had no idea what she was doing with a SIM card installation on her iPhone.