why do my photos have a exclamation mark on the bottom right corner?

All of my photos have an exclamation mark on them and they are blury. They won’t “load “ and I cannot send them or upload them to social media. I deleted multiple apps from my phone and some photos but they still won’t load. I’m still able to take pictures though. I tried holding the home & power button to reset my phone and changed the optimize photo settings. I don’t know what else to do, it’s so frustrating!

Posted on Jan 22, 2018 3:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2018 6:06 AM

sydneyynoelleexo699403,


The exclamation mark just means that the photo is not the original and is just a thumb-nail. In your case it probably means that the original is stored in iCloud.


When you double click on the photo, it should download the original from the cloud. If you won't download it may mean that you are not logged in on the same Apple Id as the iCloud library.


Go to Settings > your-name > iCloud > Photos > iCloud Photo Library. Make sure that it is selected.


See the links below for details.


https://support.apple.com/en-ca/explore/taking-managing-photos

Get help with missing photos

2 replies
Question marked as Top-ranking reply

Jan 23, 2018 6:06 AM in response to sydneyynoelleexo699403

sydneyynoelleexo699403,


The exclamation mark just means that the photo is not the original and is just a thumb-nail. In your case it probably means that the original is stored in iCloud.


When you double click on the photo, it should download the original from the cloud. If you won't download it may mean that you are not logged in on the same Apple Id as the iCloud library.


Go to Settings > your-name > iCloud > Photos > iCloud Photo Library. Make sure that it is selected.


See the links below for details.


https://support.apple.com/en-ca/explore/taking-managing-photos

Get help with missing photos

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why do my photos have a exclamation mark on the bottom right corner?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.