My iPhone 7 keeps freezing randomly??

Question

Level 1

4 points

My iPhone 7 keeps freezing randomly??

My iPhone 7 had been working fine for the little over a year that I've had it and suddenly, starting yesterday, it started freezing randomly and not responding to anything I do. It takes about a minute to sometimes 5 minutes to catch up with itself and unfreeze. The freezing happens mainly with the Music app and some other random apps I have. I don't even have the newest update yet, why is this happening??

iPhone 7, iOS 11.2.1

Posted on Jan 23, 2018 9:27 AM

Reply

Answer 1

Top-ranking reply

AppleJen77

Community Specialist

Jan 24, 2018 6:21 AM in response to madeline290

Hi there, madeline290!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with your iPhone 7 freezing and I am more than happy to help out! First, check out this article to Update the iOS on your iPhone, iPad, or iPod touch - Apple Support to update to the latest operating system for your iPhone and see if that resolves the issue you are having.

Take a look at this article, If an app unexpectedly quits, stops responding, or won’t open , for steps on what to do for the apps that seem to freeze up on you.

If you still have issues after updating, I suggest checking out this article If your iPhone, iPad, or iPod touch won‘t turn on or is frozen . The good news is this article will also provide you with the next steps to take if the issue continues after performing the steps listed.

Have a great day!

Reply