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Monitor your heart rate with Apple Watch

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Question: My heart rate monitor suddenly quit working is there a setting or anything to fix it

My heart rate monitor suddenly stopped working this morning cant figure out why or get it to work

Apple Watch Series 3

Posted on Jan 23, 2018 7:27 PM

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Question marked as Apple recommended
Answer:
Answer:

Hi


The following steps may help (check after each):


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


On your iPhone, in the Watch app, go to: My Watch > Privacy - check that Fitness Tracking and Heart Rate are enabled.


On your iPhone, in the Watch app, go to: My Watch > Workout - turn off Power Saving Mode.


Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your Apple Watch after placing it on your wrist:


Check that you are wearing your Apple Watch sufficiently snugly on the top of your wrist (it may otherwise believe that it has been removed, causing it to lock):


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:


If you have previously used any third-party fitness tracking, sleep tracking or heart rate monitoring apps:

  • Check whether there is an active or paused session within any of them.
  • If there is, then end that session from within that app on your Apple Watch.
  • If in doubt, it may help to remove any such third-party apps from your Apple Watch, at least temporarily.


If the issue persists, then it may help to unpair and re-pair your Apple Watch:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Posted on Jan 24, 2018 4:25 AM

Question marked as Apple recommended

Jan 24, 2018 4:25 AM in response to Catleahy In response to Catleahy

Hi


The following steps may help (check after each):


If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:


On your iPhone, in the Watch app, go to: My Watch > Privacy - check that Fitness Tracking and Heart Rate are enabled.


On your iPhone, in the Watch app, go to: My Watch > Workout - turn off Power Saving Mode.


Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your Apple Watch after placing it on your wrist:


Check that you are wearing your Apple Watch sufficiently snugly on the top of your wrist (it may otherwise believe that it has been removed, causing it to lock):


Close certain apps and then restart (normally) both your iPhone and your Apple Watch:


If you have previously used any third-party fitness tracking, sleep tracking or heart rate monitoring apps:

  • Check whether there is an active or paused session within any of them.
  • If there is, then end that session from within that app on your Apple Watch.
  • If in doubt, it may help to remove any such third-party apps from your Apple Watch, at least temporarily.


If the issue persists, then it may help to unpair and re-pair your Apple Watch:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Jan 24, 2018 4:25 AM

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User profile for user: Catleahy

Question: My heart rate monitor suddenly quit working is there a setting or anything to fix it