Mac Book Pro 13 with Touchbar - Unexpected Crash on load of high graphics game

Hello to all,


My MBP 13 with touch bar started doing something very strange the other day. It started crashing when I load into EVE online. This is very new behavior. I hadn't used my MBP in about 2 weeks and when I went to start it up the battery was dead dead. I had to reload the SMC (I think it's called) and it the OS loaded just fine. After it completed loading all programs and whatnot, I went into EVE and crash. I tried again after it reloaded, crash. I tried a fresh boot, crash.


At this point, I started thinking maybe there was something with the EVE client (wine) and the OS. I had been putting off upgrading to Sierra and finally said screw it and upgraded. After the upgrade, we're still crashing. It's not having any issues with loading anything else, but none of these are as graphically intense as EVE. The only difference this time was I got a crash report! (See below)


Please let me know if there are any questions I can answer for you and thank you in advance for any information.


Tom



Anonymous UUID: AD896A9E-F17B-06D8-ED95-D1562D1FCE88

Wed Jan 24 07:39:20 2018


*** Panic Report ***

panic(cpu 2 caller 0xffffff8003ea3835): "Graphics firmware encountered an exception: 0x6, from EIP = 0x1b142\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversInte l-10.28.29/Common/GLKernel/Intel/skl/sched3/IGGuC.cpp:826

Backtrace (CPU 2), Frame : Return Address

0xffffff92113b3c10 : 0xffffff800386b6f6

0xffffff92113b3c60 : 0xffffff8003996f54

0xffffff92113b3ca0 : 0xffffff8003988c39

0xffffff92113b3d20 : 0xffffff800381d190

0xffffff92113b3d40 : 0xffffff800386b1cc

0xffffff92113b3e70 : 0xffffff800386af4c

0xffffff92113b3ed0 : 0xffffff8003ea3835

0xffffff92113b3f30 : 0xffffff8003ea2042

0xffffff92113b3f70 : 0xffffff8003ea167c

0xffffff92113b3fa0 : 0xffffff800381a4f7



BSD process name corresponding to current thread: kernel_task



Mac OS version:

17B48



Kernel version:

Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64

Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8

Kernel slide: 0x0000000003600000

Kernel text base: 0xffffff8003800000

__HIB text base: 0xffffff8003700000

System model name: MacBookPro13,2 (Mac-66E35819EE2D0D05)



System uptime in nanoseconds: 1145555020941

last loaded kext at 256063004410: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8903d000, size 69632)

last unloaded kext at 466574657441: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8487b000, size 8192)

loaded kexts:

com.displaylink.driver.DisplayLinkDriver 3.0.0 (79478)

com.cypress.driver.CYUSB3610 1.8.0

com.Logitech.Unifying.HID Driver 1.3.5

com.Logitech.Control Center.HID Driver 3.9.5

com.symantec.ips.kext 14.0.1f29

com.symantec.nfm.kext 14.0.1f29

com.symantec.internetSecurity.kext 14.0.1f29

com.logitech.manager.kernel.driver 6.72.1

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.1f1

com.apple.driver.pmtelemetry 1

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleIntelSKLGraphics 10.2.8

com.apple.driver.AppleHDA 280.12

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleThunderboltIP 3.1.0

com.apple.driver.AppleBacklight 170.10.1

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AirPort.BrcmNIC 1200.26.1a3

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.eficheck 1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.8

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHIDALSService 1

com.apple.driver.usb.AppleUSBHostBillboardDevice 1.0

com.apple.filesystems.apfs 748.21.6

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.AppleGPUWrangler 3.16.19

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.AppleUSBAudio 310.35

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 374.1

com.apple.iokit.IOSurface 209

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.kext.triggers 1.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.iokit.IONetworkingFamily 3.4

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1004.1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.20.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1

com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.driver.IOBluetoothHIDDriver 6.0.1f1

com.apple.iokit.IOBluetoothFamily 6.0.1f1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0



EOF

Model: MacBookPro13,2, BootROM MBP132.0233.B00, 2 processors, Intel Core i5, 2.9 GHz, 16 GB, SMC 2.37f20

Graphics: Intel Iris Graphics 550, Intel Iris Graphics 550, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)

Bluetooth: Version 6.0.0f1, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: USB-C Dock Hub1

USB Device: Plantronics C720

USB Device: Billboard Device

USB Device: USB-C Dock Hub2

USB Device: USB Receiver

USB Device: USB audio CODEC

USB Device: PTN5002

USB Device: iBridge

USB Device: USB-C Dock Hub1

USB Device: USB-C Dock Hub2

USB Device: USB-C Dock ETH

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.5)

Posted on Jan 24, 2018 4:59 AM

Reply
1 reply

Jan 24, 2018 9:28 AM in response to tearl42

com.displaylink.driver.DisplayLinkDriver 3.0.0 (79478)

com.cypress.driver.CYUSB3610 1.8.0

com.Logitech.Unifying.HID Driver 1.3.5

com.Logitech.Control Center.HID Driver 3.9.5

com.symantec.ips.kext 14.0.1f29

com.symantec.nfm.kext 14.0.1f29

com.symantec.internetSecurity.kext 14.0.1f29

com.logitech.manager.kernel.driver 6.72.1


One of the above is causing the crash. I would uninstall Symantec. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.


Symantec Uninstaller

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Mac Book Pro 13 with Touchbar - Unexpected Crash on load of high graphics game

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