slow running iMac 2011

My 2011 iMac is running really slowly.


I've included the Etrecheck report below. Any help?


EtreCheck version: 3.4.6 (460)

Report generated 2018-01-24 20:01:13

Download EtreCheck from https://etrecheck.com

Runtime: 10:06

Performance: Poor



Failed to read adware signatures!


Problem: Computer is too slow

Description:

running very slowly


Hardware Information:

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 155.03 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

ST31000528AS disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (610.00 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

LaCie P'9231 Desktop Drive

003-9VT166 disk1: (2 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

LaCie (disk1s2 - Journaled HFS+) /Volumes/LaCie : 2.00 TB (899.17 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: about one day


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchAgents/com.kodak.BonjourAgent.plist

/Library/Printers/Kodak/AiO_Printers/KodakAiOBonjourAgent.app/Contents/MacOS/Ko dakAiOBonjourAgent

Executable not found!

/Library/LaunchAgents/com.wyse.MacCompanion.plist

/Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion

Executable not found!

/Library/LaunchDaemons/com.wyse.PocketCloud.plist

/usr/local/bin/PocketCloudService

Executable not found!

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

~/Library/LaunchAgents/com.kodak.KODAK AiO Annual Opt.plist

/Library/Printers/Kodak/AiO_Printers/KODAK AiO Scan.app/Contents/MacOS/AiOAnnualOpt.app/Contents/MacOS/AiOAnnualOpt

Executable not found!

~/Library/LaunchAgents/com.kodak.KODAK AiO Firmware Updater.plist

/Library/Printers/Kodak/AiO_Printers/AiOFirmwareUpdater.app/Contents/MacOS/AiOF irmwareUpdater -Daemon

Executable not found!

~/Library/LaunchAgents/com.kodak.KODAK AiO Software Updater.plist

/Library/Printers/Kodak/AiO_Printers/KODAK AiO Software Updater.app/Contents/MacOS/KODAK AiO Software Updater -NoCheckingGui

Executable not found!

7 orphan files found. [Clean up]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 165 Apple tasks

[running] 116 Apple tasks


System Launch Daemons:

[failed] com.apple.updateEFIDesktopPicture-apfs.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] 40 Apple tasks

[loaded] 167 Apple tasks

[running] 123 Apple tasks


Launch Agents:

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-04) [Lookup]

[failed] com.kodak.BonjourAgent.plist (? 53346a69 0 - installed 2015-02-08) [Lookup] - /Library/Printers/Kodak/AiO_Printers/KodakAiOBonjourAgent.app/Contents/MacOS/Ko dakAiOBonjourAgent: Executable not found!

[failed] com.wyse.MacCompanion.plist (? 3e5e115c 0 - installed 2013-06-23) [Lookup] - /Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion: Executable not found!


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-04) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]

[failed] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]

[running] com.wyse.PocketCloud.plist (? 54bdbf8d 0 - installed 2012-06-14) [Lookup] - /usr/local/bin/PocketCloudService: Executable not found!


User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2012-06-14) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.kodak.KODAK AiO Annual Opt.plist (? 3167c371 0 - installed 2015-01-27) [Lookup] - /Library/Printers/Kodak/AiO_Printers/KODAK AiO Scan.app/Contents/MacOS/AiOAnnualOpt.app/Contents/MacOS/AiOAnnualOpt: Executable not found!

[loaded] com.kodak.KODAK AiO Firmware Updater.plist (? ab03337e 0 - installed 2015-02-03) [Lookup] - /Library/Printers/Kodak/AiO_Printers/AiOFirmwareUpdater.app/Contents/MacOS/AiOF irmwareUpdater: Executable not found!

[loaded] com.kodak.KODAK AiO Software Updater.plist (? 1646d6af 0 - installed 2015-02-03) [Lookup] - /Library/Printers/Kodak/AiO_Printers/KODAK AiO Software Updater.app/Contents/MacOS/KODAK AiO Software Updater: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-24) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 7053a7ca 1352560b - installed 2015-04-12) [Lookup]


User Login Items:

Activity Monitor Application

(/Applications/Utilities/Activity Monitor.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-04) [Lookup]

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

AdobePDFViewerNPAPI: 11.0.03 (installed 2013-05-11) [Lookup]

AdobePDFViewer: 11.0.03 (installed 2013-05-11) [Lookup]

Flash Player: 21.0.0.226 (installed 2016-04-22) Outdated! Update

Silverlight: 5.1.30317.0 (installed 2014-06-24) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-09-06) Check version


3rd Party Preference Panes:

None


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 389.34 GB

Destinations:

LaCie [Local]

Total size: 2.00 TB

Total number of backups: 115

Oldest backup: 12/07/2012, 23:32

Last backup: 05/12/2017, 08:10

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 389.34 GB X 3)


Top Processes by CPU:

6% Activity Monitor

6% Activity Monitor

5% Mail

4% WindowServer

4% kernel_task


Top Processes by Memory:

799 MB kernel_task

265 MB photoanalysisd

151 MB mds_stores

105 MB spindump

100 MB assistant_service


Top Processes by Network Use:

Input Output Process name

304 MB 745 MB Mail

2 MB 485 KB apsd

1 MB 209 KB mDNSResponder

18 KB 558 B netbiosd

9 KB 2 KB cloudd


Top Processes by Energy Use:

7.48 Mail

5.22 WindowServer

1.88 sandboxd

1.60 photolibraryd


Virtual Memory Information:

1.49 GB Available RAM

15 MB Free RAM

6.51 GB Used RAM

1.48 GB Cached files

15 MB Swap Used


Software installs (last 30 days):

Dr. Cleaner: 3.3.3 (installed 2018-01-06)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-01-23 22:26:40 Adobe Desktop Service.app Crash [Open]

iMac, macOS High Sierra (10.13.3)

Posted on Jan 24, 2018 12:49 PM

Reply
6 replies

Jan 24, 2018 2:14 PM in response to DanielSimpson3000

Uninstall:
com.valvesoftware.steamclean.plist


Then restart your Msc to test.


If that doesn't make a difference, remove Spotify. It's known for slowing Macs down.
com.spotify.webhelper.plist


Then restart again.

If that didn't help either, remove Dr. Cleaner: 3.3.3 (installed 2018-01-06)

Then retart again to test.

BTW, third party so called cleaning utilities are unnecessary on a Mac and can actually slow the drive down.

Jan 24, 2018 2:14 PM in response to DanielSimpson3000

DanielSimpson3000


Well it is difficult to tell if your iMac is suffering from a hardware or software problem. I did see you installed some "Cleaner" software, that was a big mistake. If it is still installed located the develoeprs instructions for uninstalling it and please use them. Going forward Mac OS is extremely secure and does not benefit of any cleaning, antivirus, or any other third party maintenance apps.


What I suspect is your HD or some other hardware may be failing however you will need to take the computer to your local Apple Store or independent AASP to be professionally diagnosed .

Jan 24, 2018 2:13 PM in response to Carolyn Samit

I've deleted a few of those files and it's all looking a lot, lot better now.


I'm struggling with some of the cleaner software as it seems impossible to delete at the moment. I'll keep trying.


As for Spotify, seems they have made that one impossible to delete but I'll check the forum for a guide.


EtreCheck report have gone from poor to excellent.


Thanks for everyone's help on this matter, really much appreciated!


EtreCheck version: 3.4.6 (460)

Report generated 2018-01-24 22:09:37

Download EtreCheck from https://etrecheck.com

Runtime: 2:54

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: No problem - just checking


Hardware Information:

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 154.94 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

ST31000528AS disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (613.73 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

LaCie P'9231 Desktop Drive

003-9VT166 disk1: (2 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

LaCie (disk1s2 - Journaled HFS+) /Volumes/LaCie : 2.00 TB (898.81 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchAgents/com.kodak.BonjourAgent.plist

/Library/Printers/Kodak/AiO_Printers/KodakAiOBonjourAgent.app/Contents/MacOS/Ko dakAiOBonjourAgent

Executable not found!

/Library/LaunchAgents/com.wyse.MacCompanion.plist

/Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion

Executable not found!

/Library/LaunchDaemons/com.wyse.PocketCloud.plist

/usr/local/bin/PocketCloudService

Executable not found!

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

~/Library/LaunchAgents/com.kodak.KODAK AiO Annual Opt.plist

/Library/Printers/Kodak/AiO_Printers/KODAK AiO Scan.app/Contents/MacOS/AiOAnnualOpt.app/Contents/MacOS/AiOAnnualOpt

Executable not found!

~/Library/LaunchAgents/com.kodak.KODAK AiO Firmware Updater.plist

/Library/Printers/Kodak/AiO_Printers/AiOFirmwareUpdater.app/Contents/MacOS/AiOF irmwareUpdater -Daemon

Executable not found!

~/Library/LaunchAgents/com.kodak.KODAK AiO Software Updater.plist

/Library/Printers/Kodak/AiO_Printers/KODAK AiO Software Updater.app/Contents/MacOS/KODAK AiO Software Updater -NoCheckingGui

Executable not found!

7 orphan files found. [Clean up]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 175 Apple tasks

[running] 106 Apple tasks


System Launch Daemons:

[not loaded] 36 Apple tasks

[loaded] 190 Apple tasks

[running] 106 Apple tasks


Launch Agents:

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-04) [Lookup]

[failed] com.kodak.BonjourAgent.plist (? 53346a69 0 - installed 2015-02-08) [Lookup] - /Library/Printers/Kodak/AiO_Printers/KodakAiOBonjourAgent.app/Contents/MacOS/Ko dakAiOBonjourAgent: Executable not found!

[failed] com.wyse.MacCompanion.plist (? 3e5e115c 0 - installed 2013-06-23) [Lookup] - /Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion: Executable not found!


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-04) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-10-01) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]

[running] com.wyse.PocketCloud.plist (? 54bdbf8d 0 - installed 2012-06-14) [Lookup] - /usr/local/bin/PocketCloudService: Executable not found!


User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2012-06-14) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.kodak.KODAK AiO Annual Opt.plist (? 3167c371 0 - installed 2015-01-27) [Lookup] - /Library/Printers/Kodak/AiO_Printers/KODAK AiO Scan.app/Contents/MacOS/AiOAnnualOpt.app/Contents/MacOS/AiOAnnualOpt: Executable not found!

[loaded] com.kodak.KODAK AiO Firmware Updater.plist (? ab03337e 0 - installed 2015-02-03) [Lookup] - /Library/Printers/Kodak/AiO_Printers/AiOFirmwareUpdater.app/Contents/MacOS/AiOF irmwareUpdater: Executable not found!

[loaded] com.kodak.KODAK AiO Software Updater.plist (? 1646d6af 0 - installed 2015-02-03) [Lookup] - /Library/Printers/Kodak/AiO_Printers/KODAK AiO Software Updater.app/Contents/MacOS/KODAK AiO Software Updater: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-24) [Lookup]


User Login Items:

Activity Monitor Application

(/Applications/Utilities/Activity Monitor.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-04) [Lookup]

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

AdobePDFViewerNPAPI: 11.0.03 (installed 2013-05-11) [Lookup]

AdobePDFViewer: 11.0.03 (installed 2013-05-11) [Lookup]

Flash Player: 21.0.0.226 (installed 2016-04-22) Outdated! Update

Silverlight: 5.1.30317.0 (installed 2014-06-24) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-09-06) Check version


3rd Party Preference Panes:

None


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 385.62 GB

Destinations:

LaCie [Local]

Total size: 2.00 TB

Total number of backups: 115

Oldest backup: 12/07/2012, 23:32

Last backup: 05/12/2017, 08:10

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 385.62 GB X 3)


Top Processes by CPU:

9% photoanalysisd

6% cloudd

4% mdworker

3% cloudphotosd

3% nsurlsessiond


Top Processes by Memory:

656 MB kernel_task

301 MB photoanalysisd

136 MB com.apple.WebKit.WebContent

128 MB mds_stores

124 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

1 MB 173 KB nsurlsessiond

43 KB 41 KB cloudd

47 KB 31 KB apsd

37 KB 11 KB mDNSResponder

522 B 354 B netbiosd


Top Processes by Energy Use:

34.40 photoanalysisd

6.24 cloudd

4.72 WindowServer

4.08 cloudphotosd


Virtual Memory Information:

4.49 GB Available RAM

33 MB Free RAM

3.51 GB Used RAM

4.46 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Dr. Cleaner: 3.3.3 (installed 2018-01-06)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-01-24 21:42:21 AddressBookSourceSync.app Crash [Open]

2018-01-24 20:08:57 Mail.app Hang [Open]

2018-01-23 22:26:40 Adobe Desktop Service.app Crash [Open]

Jan 24, 2018 1:00 PM in response to rkaufmann87

Thanks for the quick response. I didn't realise that about the cleaner app. This was downloaded from the app store so I thought it should be legit. I'll attempt to get these removed.


I forgot to add in my previous post that I created a new user account to see if the problem would be replicated there. The other account runs fine and is as quick as it was out of the box. Could that still be a hard drive failure?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

slow running iMac 2011

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