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Apple TV keeps shutting off and restarting randomly

My Apple TV (I think it's 3rd generation) keeps shutting down and restarting randomly. It does it both while watching something and while paused. Initially, it had started only doing it when I paused a show and left it for awhile (more than five minutes or so), but now has started completely resetting when watching something. It doesn't matter which app I'm on, Netflix, Amazon Prime Video or one of the network apps, it resets on all of them. No idea what is happening or why! Help! It's incredibly irritating!!

Apple TV, iOS 10.3.2

Posted on Jan 24, 2018 1:46 PM

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Question marked as Top-ranking reply

Posted on Jan 25, 2018 2:57 PM

Best to verify your network


Check current connection via speedtest

Make sure DNS is set on auto (settings - general - network)

If on wifi try ethernet

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

1 reply
Question marked as Top-ranking reply

Jan 25, 2018 2:57 PM in response to ErinENj

Best to verify your network


Check current connection via speedtest

Make sure DNS is set on auto (settings - general - network)

If on wifi try ethernet

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

Apple TV keeps shutting off and restarting randomly

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