2017 iMac 21.5 Retina Slow as heck!!!
Bought this new iMac a few months back and I gotta tell you, this mac is a huge dissapointment. I have always had macs and every time i bought a new one I would see a performance improvement, not this time. This new mac is actually slower than my previous 2007 iMac. I suspect one of the main reasons is the memory issue with this mac, in order to upgrade the memory the machine has to be torn apart, there is no access door to the ram on this model. Shame on Apple for putting this out there, a computer where the ram slots are inaccessible to the user gee what a great idea!
I bought this mac not realizing that this was built like that, I didn't think that Apple would do something like that so I had no idea until I was going to upgrade the ram myself and than I'm like "What the ****" where is the little access door for the ram.....there is none! The joke is on you says Apple!
Apple really dropped the ball on this one, Do not buy this model iMac its useless, you can barely run Photoshop or Illustrator on it without getting the spinning beach ball constantly. Now I'm stuck with this high priced web browser, as thats about all you can do with it, and its even slow at that.
Here is my performance report when I have Photoshop, Illustrator, Acrobat open in background.
EtreCheck version: 3.4.6 (460)
Report generated 2018-01-25 09:04:15
Download EtreCheck from https://etrecheck.com
Runtime: 5:41
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Hardware Information: ⓘ
iMac (Retina 4K, 21.5-inch, 2017)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac18,2
1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR4 2400 MHz ok
BANK 1/DIMM0
4 GB DDR4 2400 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n/ac
iCloud Quota: 3.62 GB available
Video Information: ⓘ
Radeon Pro 555 - VRAM: 2 GB
iMac 4096 x 2304
Disk Information: ⓘ
APPLE HDD HTS541010A9E632 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB
Recovery HD (disk0s3 - HFS+) /Volumes/Recovery HD [Recovery]: 650 MB (72 MB free)
USB Information: ⓘ
USB30Bus
Western Digital My Passport 25E1
My Passport 25E1 disk2: (2 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Time Machine (disk2s2 - Journaled HFS+) /Volumes/Time Machine : 2.00 TB (651.36 GB free)
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
M-Audio Fast Track
USB31Bus
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 998.98 GB (271.75 GB free)
Physical disk: disk0s2 999.35 GB Online
System Software: ⓘ
macOS High Sierra 10.13.2 (17C205) - Time since boot: about one day
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Unknown file: ~/Library/LaunchAgents/com.WebAssistSearch.plist
~/Library/Application Support/com.WebAssistSearch/WebAssistSearch r
One possible adware file found. [Remove/Report]
Clean up: ⓘ
~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServ ices.Agent.plist
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s
Executable not found!
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found!
2 orphan files found. [Clean up]
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) [Lookup]
[not loaded] com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.21 (R30)) [Lookup]
[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.4.21 (R30)) [Lookup]
[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 159 Apple tasks
[running] 103 Apple tasks
[killed] 21 Apple tasks
21 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 175 Apple tasks
[running] 102 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
Launch Agents: ⓘ
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]
[loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) [Lookup]
[loaded] com.divx.dms.agent.plist (? bf9bdaf7 69c3a32a - installed 2016-09-17) [Lookup]
[loaded] com.divx.uninstall.converter.plist (Shell Script 9e90dee7 - installed 2017-10-25)
[loaded] com.divx.uninstall.player.plist (Shell Script 664f994d - installed 2017-10-25)
[loaded] com.divx.uninstall.preferences.plist (Shell Script 1cd1d81c - installed 2017-10-25)
[loaded] com.divx.update.agent.plist (DivX, LLC - installed 2016-09-17) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
Launch Daemons: ⓘ
[running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-17) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-11-08) [Lookup]
User Launch Agents: ⓘ
[loaded] com.WebAssistSearch.plist (? 20973ce5 b7ceb37e - installed 2018-01-05) [Lookup]
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-23) [Lookup]
[loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) [Lookup]
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2011-06-28) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!
[loaded] com.bittorrent.BitTorrent.plist (BitTorrent, Inc - installed 2016-06-22) [Lookup]
[loaded] com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-11-13) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!
[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-15) [Lookup]
User Login Items: ⓘ
MusicManagerHelper Application
(~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerHe lper.app)
AdobeResourceSynchronizer Application
(/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
NIHardwareAgent Application
(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
Internet Plug-ins: ⓘ
OVSHelper: 1.1 (installed 2016-09-17) [Lookup]
AdobeAAMDetect: 3.0.0.0 (installed 2017-09-26) [Lookup]
FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]
DivX Web Player: 3.6.0.330 (installed 2016-09-06) [Lookup]
Silverlight: 5.1.30317.0 (installed 2014-07-05) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-12-14)
Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]
CitrixICAClientPlugIn: 11.1.0 (installed 2010-03-01) [Lookup]
SharePointBrowserPlugin: 14.2.5 (installed 2012-12-28) [Lookup]
AdobePDFViewer: 8.0.0 (installed 2011-06-28) [Lookup]
CouponPrinter-FireFox_v2: Version 1.1.6 (installed 2011-02-07) [Lookup]
iPhotoPhotocast: 7.0 (installed 2013-05-17)
JavaAppletPlugin: 15.0.1 (installed 2014-10-26) Check version
Safari Extensions: ⓘ
[not loaded] AdBlock - Michael Gundlach - http://safariadblock.com (installed 2014-10-11)
3rd Party Preference Panes: ⓘ
Citrix online plug-in (installed 2010-03-01) [Lookup]
Flash Player (installed 2017-12-14) [Lookup]
MusicManager (installed 2015-11-17) [Lookup]
Native Instruments USB Audio (installed 2012-01-15) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 998.98 GB Disk used: 727.23 GB
Destinations:
Time Machine [Local]
Total size: 2.00 TB
Total number of backups: 180
Oldest backup: 2/2/15, 12:32 AM
Last backup: 1/25/18, 8:57 AM
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 727.23 GB X 3)
Top Processes by CPU: ⓘ
9% assistant_service
4% WindowServer
3% AddressBookSourceSync
3% com.apple.WebKit.Networking
3% kernel_task
Top Processes by Memory: ⓘ
1.03 GB kernel_task
531 MB com.apple.WebKit.WebContent
307 MB com.apple.WebKit.WebContent
299 MB com.apple.WebKit.WebContent
82 MB Safari
Top Processes by Network Use: ⓘ
Input Output Process name
4 MB 3 MB mDNSResponder
1 MB 235 KB com.apple.WebKit.Networking
120 KB 17 KB netbiosd
32 KB 67 KB ath
31 KB 13 KB Mail
Top Processes by Energy Use: ⓘ
5.96 WindowServer
3.28 com.apple.WebKit.WebContent
2.46 mds
1.08 Adobe Illustrator
Virtual Memory Information: ⓘ
966 MB Available RAM
26 MB Free RAM
7.06 GB Used RAM
940 MB Cached files
2.26 GB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2018-01-09)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-01-24 20:39:06 CalendarAgent Crash [Open]
Cause: dyld: in dlsym()
2018-01-23 16:28:30 Adobe Photoshop CC 2018.app High CPU use [Open] [Details]
2018-01-23 15:40:24 Last shutdown cause: 3 - Hard shutdown
2018-01-22 11:01:43 com.apple.WebKit.WebContent High CPU use [Open] [Details]
