Finder in High Sierra hide my icons

Question

Finder in High Sierra hide my icons

Hello, I have installed again High Sierra to try if a problem that I had with the previous versions of the OS was fixed, but it's still there. The problem is when in finder there are more than X icons, if I go to another folder, through the lateral menus, and then I come back to the initial folder, the lowest icons are automatically hidden. If I resize the window, the icons are automatically shown. I have tried all stable versions of High Sierra, in the internal SSD with APFS and in an external HDD with HFS+ and always the same result. I have also called Apple Support in Spain, but the only working solution they give me is to come back to Sierra. I attach some captures about whathappen. Thank you in Advanced!!

iMac (Retina 5K, 27-inch, 2017), macOS High Sierra (10.13.3)

Posted on Jan 25, 2018 11:09 AM

Reply

Answer 1

Top-ranking reply

MrHoffman

Level 10

146,479 points

Jan 25, 2018 2:16 PM in response to supergalvista

Same behavior booted into Safe Mode? If the behavior does not manifest in Safe Mode, are there any add-ons, anti-virus, anti-malware, cache-cleaning, performance-optimizing, I/O-optimizing or uptime-enhancing packages around? If so, remove those per the vendors' instructions, and reboot, as a test.

Reply

Answer 2

MrHoffman

Level 10

146,479 points

Jan 25, 2018 12:03 PM in response to supergalvista

See if toggling the state of the Path Bar and the Status Bar helps, and try re-sizing the icons with the slider on the bottom of the Finder window that becomes visible when the Status Bar is enabled. This is all under the Finder View menu. Then (as a further test) enable Show View Options and see if adjusting the settings there helps. I've attached an example of settings used locally; yours may or will vary.

Reply

Answer 3

dot.com

Level 4

2,455 points

Jan 25, 2018 1:42 PM in response to supergalvista

Well, if you resize the window and icons reappear that means the Finder window is doing something funny about not displaying something that is really there, and the fact that the second account shows the same problem would indicate it is something to do with Finder also.

Try moving the com.apple.finder.plist file from ~/Library/Preferences to your desktop and then logging out and back in or restart the Finder. Does that make a difference? Finder recreates this file if it does not find one - but the settings will be likely different. If it doesn't make a difference, copy it back and logout/restart-finder to get back all you original Finder settings.

Good luck...

Reply

Answer 4

dot.com

Level 4

2,455 points

Jan 25, 2018 11:21 AM in response to supergalvista

Does a second account have the same problem? If another account works fine, would suspect some sort of preference file corruption possibly for the first user? If another account has same problem, perhaps a system preference file corruption?

Try and do a safe boot and then a regular boot to clear out cache files.

When exactly did the problem start? With the recent 10.13.3 update or ???

Good luck...

Reply

Answer 5

dot.com

Level 4

2,455 points

Jan 25, 2018 11:57 AM in response to supergalvista

Does it only happen when viewing Finder items in icon mode? What if you view in List mode or others? what if you resize the window? Does only /Applications folder do this?

Take a look at the suggestion at:

applications - Apps Icons not appearing - Ask Different

Good luck...

Reply

Answer 6

dot.com

Level 4

2,455 points

Jan 26, 2018 2:12 PM in response to supergalvista

Wonder if you try another program like PathFinder if the problem still happens. They have a free download at:

https://cocoatech.com/#/

If it still happens you could try and ask the PathFinder support line why not, and even if it works you can still ask them.

Good luck...

Reply

Answer 7

MrHoffman

Level 10

146,479 points

Jan 26, 2018 3:34 PM in response to supergalvista

Post the output report from Etrecheck, on the off chance there’s something odd installed. Otherewise, donno. Between your tests (and particularly the external “clean” boot tests) and what Apple Support has looked at, there’s something decidedly odd or off with the configuration or with the iMac hardware.

Reply

Answer 8

Jan 25, 2018 11:51 AM in response to dot.com

Thank you for your answer.

I've just tried in a second account and the problem still happens. I've performed a clean install of 10.13.3 from a USB thumb drive 2 hours ago.

The problem is happening since 10.13.0 and I've tried every stable release of high Sierra performing a clean installation.

Reply

Answer 9

Jan 25, 2018 12:42 PM in response to dot.com

It only happens when I view finder in icon mode. In list mode Finder works fine. If I resize the window, when the problem occurs (icons hidden), the icons appear. All the folders have this problem.

Despite the link you've posted talks about losing the icon image, not the whole icon, I tried that steps, but the problem reappears.

Reply

Answer 10

Jan 26, 2018 8:48 AM in response to dot.com

When I move the file to the desktop and I restart Finder the file is created again, but it not makes any differences. The problem is still there.

Comparing that folder with a MacBook Air, I have more files in the Air than in the iMac.

Thank you.

Reply

Answer 11

Jan 25, 2018 12:52 PM in response to MrHoffman

In icon mode it doesn't matter the size of the icons, the problem still appears. Activating the path bar and the status bar don't solve the problem, but it takes more time to reappear.

Thank you

Reply

Answer 12

Jan 26, 2018 8:49 AM in response to MrHoffman

Booting in safe mode doesn't solve the problem, it's still appearing.

Reply

Answer 13

Jan 27, 2018 9:48 AM in response to MrHoffman

Here is the output from Etrecheck

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-27 18:43:34

Download EtreCheck from https://etrecheck.com

Runtime: 2:25

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

When there are more than X icon in the icon view of Finder the lowest icons are hidden unless I resize de window

Hardware Information: ⓘ

iMac (Retina 5K, 27-inch, 2017)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac18,3

1 3,8 GHz Intel Core i5 (i5-7600K) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR4 2400 MHz ok

BANK 0/DIMM1

8 GB DDR4 2400 MHz ok

BANK 1/DIMM0

4 GB DDR4 2400 MHz ok

BANK 1/DIMM1

8 GB DDR4 2400 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

Radeon Pro 580 - VRAM: 8 GB

iMac 5120 x 2880

Disk Information: ⓘ

APPLE HDD ST2000DM001 disk1: (2 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD2 (disk1s2 - Journaled HFS+) /Volumes/Macintosh HD2 : 2.00 TB (1.74 TB free)

APPLE SSD SM0128L disk0: (121,33 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

Macintosh HD (disk0s2 - Journaled HFS+) /Volumes/Macintosh HD : 120.37 GB (79.44 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

ASMedia AS2105

2105 disk2: (250,06 GB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Probe (disk2s2 - Journaled HFS+) / [Startup]: 249.20 GB (224.76 GB free)

Recovery HD (disk2s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

CMEDIA BC USB DAC

Logitech USB Receiver

USB31Bus

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS High Sierra 10.13.3 (17D47) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Volumes/Macintosh HD/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (13.2.0 43213 - SDK 10.9) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 181 Apple tasks

[running] 101 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 38 Apple tasks

[loaded] 180 Apple tasks

[running] 112 Apple tasks

Internet Plug-ins: ⓘ

QuickTime Plugin: 7.7.3 (installed 2018-01-19)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

9% mdworker

4% mds

2% WindowServer

1% kernel_task

Top Processes by Memory: ⓘ

1.24 GB kernel_task

644 MB softwareupdated

190 MB com.apple.WebKit.WebContent

130 MB com.apple.WebKit.WebContent

126 MB mds_stores

Top Processes by Network Use: ⓘ

Input Output Process name

383 KB 27 KB com.apple.WebKit.Networking

14 KB 13 KB mDNSResponder

5 KB 3 KB apsd

522 B 354 B netbiosd

Top Processes by Energy Use: ⓘ

4.92 WindowServer

0.02 cloudd

0.02 nbagent

0.02 com.apple.geod

Virtual Memory Information: ⓘ

19.83 GB Available RAM

17.91 GB Free RAM

4.17 GB Used RAM

1.92 GB Cached files

0 B Swap Used

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-27 18:35:18 Last shutdown cause: 0 - Power loss

Reply