You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: SirDanne
SirDanne Author
User level: Level 1
10 points

iPhone X cant hang up calls every now and then.

Been having issues through all updates with ending a call. The screen doesnt light up and it is not responsive to touch or buttons. It lights up when the call is ended (by the other party). Please advise / help. Thanks!

iPhone X, iOS 11.2.5

Posted on Jan 25, 2018 10:13 PM

Reply
Question marked as Top-ranking reply
User profile for user: JovonaP.
JovonaP.
User level: Community Specialist

Posted on Jan 26, 2018 12:45 PM

Hello SirDanne,

Thank you for using Apple Support Communities. It's my understanding that your intermittently unable to end calls on your iPhone X. I'm happy to help.

First, if you have a screen protector or case on your iPhone then it could be blocking the proximity sensor, thus causing this issue. Try removing those and test to see if the issue persists.

If the issue persists, then I recommend reinstalling the iPhone X iOS using iTunes, as this step can help resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Please let us know if the behavior continues.

Have a wonderful day!
View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: JovonaP.
JovonaP.
User level: Community Specialist

Jan 26, 2018 12:45 PM in response to SirDanne

Hello SirDanne,

Thank you for using Apple Support Communities. It's my understanding that your intermittently unable to end calls on your iPhone X. I'm happy to help.

First, if you have a screen protector or case on your iPhone then it could be blocking the proximity sensor, thus causing this issue. Try removing those and test to see if the issue persists.

If the issue persists, then I recommend reinstalling the iPhone X iOS using iTunes, as this step can help resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Please let us know if the behavior continues.

Have a wonderful day!
Reply

iPhone X cant hang up calls every now and then.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up