Payment Not Completed Apple Pay

Hi

You appear to be referring to a payment issue with your Apple ID account (which covers the App Store, iTunes Store and iBooks Store), rather than to Apple Pay, which is a separate service.

Follow the instructions here, including checking that your address details are accurate:

• About in-app purchases - Apple Support
• Change or remove your Apple ID payment information - Apple Support

If you still need help, then contact iTunes Support:

iTunes - Contact Us - Apple Support

I'm afraid that no-one here can look into the issue for you. You are not talking to Apple here - this is a user-based technical support community.

Me, too.

I'm trying to buy something on IndieGogo which uses Apple Pay. I'm accessing the site from my MacBook, and that's connected to my iPhone via Bluetooth.

My phone's Apple Pay function starts, asks for my fingerprint, then I get the error...

I have the same problem since trying to download a FREE app and again in an in app game purchase both occurring on Jan 26 and 27. Have not changed anything. Just now changed my password today (Jan 28) and the payment not completed glitch is still appearing.

Same thing has been happening to me and I am convinced this is an Apple issue. I can use Apple Pay at Stores with no issues, but when I try to use it through an in App purchase such as Dunkin Donuts or Comcast I get the same Payment Not Completed error. Nothing has changed for me and it works flawlessly at POS ( Point of Sale) locations. So frustrating that Apple hasn't acknowledged this issue at all.

I read through your previous reply however it doesn’t allow me to remove my card. I have family sharing and I think that it is an apple error as I had no issues until I installed the latest iOS update.

Same on my iPhone!

I don’t even use my credit card but had a gift card.

Re-boot did not work.

I had to remove and add the „None“ undef „Payment“ in my Apple ID again.

Does it have something to do with that GDPR?

It appears to be that you should enable your location services before doing such downloads from the store. Tried it without turning it on, it just won't proceed to installment. My experience from the previous iOS's wasn't like this. It seems like Apple requires and is now stalking your server location. Welcome to the 21st century ladies & gentlemen.

If your old card recently expired and you got a new one please go to Settings , Apple Id, Payment and Shipping , Payment method and update the new card information, including expire date and cvv code ..... it worked for me .

Pjmorris wrote:

I have the same problem ..

Then I suggest that you follow the same steps in my previous reply, if necessary including contacting iTunes Support.

Same thing is happening to me. It’s only happening with in-app purchases (Angry Birds Friends).

So this is happening to me on Websites where the Apple Pay button is present. I have enough funds on my Apple Pay cash card but I still get payment not completed.

Just restart your IPhone and it will work

A regular restart as well as a hard reboot didn’t fix this issue. The only way I was able to get it to work was to remove the card fully from Apple Pay and then add it back.

Hi there

I have issue in iTunes when I would purchase something show (payment couldn’t be completed)

Can you help me to fix that

See Change or remove your Apple ID payment information - Apple Support and update your payment details.

tt2