Can't open iTunes because its being updated - but its not
Can't open iTunes because its being updated - but its not
I've restarted it but still no joy.
Help please!
MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3), 16GB RAM
Question marked as
Top-ranking reply
User profile for user:
CarlAVII
User level:
Community Specialist
Hello Crazy,
Thanks for visiting the Apple Support Communities and asking about iTunes on your Mac. I am happy to look at this with you.
I recommend forcing iTunes to quit using the Apple > Force Quit.
Then, restart your Mac. macOS Sierra: Log out, sleep, restart, and shut down - Apple Support
When you are back in your account, hold the left side shift key on your keyboard, and reopen iTunes. This will open iTunes without the saved application state, and the info about updating should clear.
If the same issue is occurring, I recommend trying this in safe mode and a test user. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct some problems.
When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. Use this article for the steps to get into safe mode: Use safe mode to isolate issues with your Mac
If everything is working properly in safe mode, but then is not working after you restart the Mac, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue is also happening in safe mode and the follow on steps have not helped, move on and test if this problem occurs in a newly created unmodified test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac
After you are done testing, please check the section related to results, titled "If the issue happens in the other account" or "If the issue doesn't happen in the other account".
Thanks again and have a great rest of your day.
Thanks for visiting the Apple Support Communities and asking about iTunes on your Mac. I am happy to look at this with you.
I recommend forcing iTunes to quit using the Apple > Force Quit.
Then, restart your Mac. macOS Sierra: Log out, sleep, restart, and shut down - Apple Support
When you are back in your account, hold the left side shift key on your keyboard, and reopen iTunes. This will open iTunes without the saved application state, and the info about updating should clear.
If the same issue is occurring, I recommend trying this in safe mode and a test user. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct some problems.
When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. Use this article for the steps to get into safe mode: Use safe mode to isolate issues with your Mac
If everything is working properly in safe mode, but then is not working after you restart the Mac, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue is also happening in safe mode and the follow on steps have not helped, move on and test if this problem occurs in a newly created unmodified test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac
After you are done testing, please check the section related to results, titled "If the issue happens in the other account" or "If the issue doesn't happen in the other account".
Thanks again and have a great rest of your day.