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10.13.3 white screen

So I installed the 10.13.3 update on three macs in my home. Two of them, both mid 2011 iMac's, worked fine. The mac mini, however, not so much. All I get after I boot is a white screen with a progress indicator that shows the update is about 90% complete. The progress indicator goes away after a minute, and the screen just stays white (i've left it alone for a half hour). I have wireless mouse connectivity and the bluetooth keyboard is working. However, when attempting to do a restore, even with a wired keyboard, it will not recognize the keyboard until after the screen goes white for about 30 seconds. It is not recognizing a wired keyboard upon boot, so I cannot reset the pram or boot into safe mode, etc. to do a restore. Not sure what to do at this point as it seems that Apple has just bricked my mac mini. I have disconnected everything from the mac except for the keyboard, and I don't hear any hard drive activity at all.

Mac mini, macOS High Sierra (10.13.3)

Posted on Jan 28, 2018 9:47 AM

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Jan 28, 2018 10:04 AM in response to colauhu

Apple did not brick your machine. Something was already wrong which is why you have this problem. So, the big question at this point is do you have a working Recovery HD? Shutdown the computer then do this:


Boot from the Recovery HD


  1. Restart the computer.
  2. Immediately after the chime press and hold down the "COMMAND" and "R" keys together.
  3. Release the keys when the Utilities Menu appears.


If the above works then you can proceed with the following:


Possible Fixes for El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and install theOS X El Capitan 10.11.6 ComboUpdate or 10.12.6 Combo Update or macOS High Sierra 10.13.2 Combo Update as needed.
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.


10.13.3 white screen

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