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Safari not working with BBC iPlayer

Hi


Safari has suddenly stopped being able to show films on BBC iPlayer since the latest updates. Now everything is up to date, iPlayer, Safari and latest updates for El Capitan on my iMac. I can see the shows perfectly well in Firefox however...


I have tried everything suggested on the iPlayer website, removing plugins, allowing auto replay etc etc and searched the web but now rather defeated. Does anyone have any ideas?

iMac (20-inch Early 2006), OS X El Capitan (10.11.6), iTunes 12.7.3

Posted on Jan 28, 2018 11:59 AM

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Posted on Feb 8, 2018 11:50 AM

I had this same issue. I checked it in a guest account with no problems. After a lot of trial and error I discovered that deactivating the DuckDuckGo Privacy Essentials extension resolved the issue completely.

I hope this helps.

Good luck.

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12 replies

Feb 7, 2018 7:48 AM in response to Swaledale

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.





Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Feb 7, 2018 3:07 AM in response to Ynys

Hello community for the first time. Same problem since last week :-- can watch BBC player live but not on demand; ITV is ok for both. C4 - cannot even get to the sign-on screen. Java script and flash are enabled. Using Macbook mid-2009 on el Capitan 10.11.6, Safari 11.0.3, iTunes 12.7.3. Just a humble user - not techie. Contacted BBC and C4 - no fix offered. Thanks

Safari not working with BBC iPlayer

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