error assistive touch on iphone X

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Qđức0512 Author

Level 1

8 points

error assistive touch on iphone X

this is error assistive on my iphone X. what can i do

iPhone X, iOS 11.2.5

Posted on Jan 29, 2018 3:24 AM

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Answer 1

Top-ranking reply

i_rina

Community Specialist

Jan 29, 2018 7:08 PM in response to Qđức0512

Greetings Qđức0512,

Thank you for using Apple Support Communities. It seems like the assistive Touch window is partially off the screen. If you rotate the screen into landscape mode, is the window centered? Something you may want to try is to disable the feature an re-enable it again. I would recommend you read this article and use it to help troubleshoot the issue.

Go to Settings > General > Accessibility > AssistiveTouch, then turn on AssistiveTouch.

Use AssistiveTouch on your iPhone, iPad, or iPod touch

Take care.

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Answer 2

chuck_3rd

Community Specialist

Jan 30, 2018 9:53 PM in response to Qđức0512

Hey Qđức0512,

Thanks for the update. If you are not able to tap the screen to turn off Assistive Touch, you can also turn it off by using Siri. If you hold the Home button and tell Siri to turn Assistive Touch off, it will disable this feature that way too. You can also re-enable it again the same way and see if the window is centered or off center.

Take care.

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