Updating an Unpaired Apple Watch?

Hello,

I have an Apple Watch series 1. I hadn’t used it for about of month and the watch eventually unpaired, and fell behind on updates. Now when I try to pair it again i get an “update is required to continue pairing” prompt. However, when i try to update the watch, it never goes through. The app says the watch update has been downloaded, then i click install and it goes through that process. But when it finishes it goes back to the original “download and install” screen and the watch still hasn’t updated. Is this watch a lost cause or has anyone else been able to troubleshoot this problem?

Posted on Jan 29, 2018 12:41 PM

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Question marked as Top-ranking reply

Posted on Jan 30, 2018 5:53 AM

Hi


First check that you have updated your iPhone to the latest compatible software version (start by making a backup):


Update the iOS on your iPhone, iPad, or iPod touch - Apple Support


Then follow the remaining steps to pair and set up your Apple Watch (if required, the software will be updated as part of the process). If the issue persists, including after following the steps under "Get help" in the first article below, then I suggest contacting Apple Support via the link in the same article:


1 reply
Question marked as Top-ranking reply

Jan 30, 2018 5:53 AM in response to allenfromthe6ix

Hi


First check that you have updated your iPhone to the latest compatible software version (start by making a backup):


Update the iOS on your iPhone, iPad, or iPod touch - Apple Support


Then follow the remaining steps to pair and set up your Apple Watch (if required, the software will be updated as part of the process). If the issue persists, including after following the steps under "Get help" in the first article below, then I suggest contacting Apple Support via the link in the same article:


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Updating an Unpaired Apple Watch?

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