itunes keeps closing immediately after opening

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Level 1

10 points

itunes keeps closing immediately after opening

the title says it all. itunes keeps closing/crashing immediately after i open it— it will flash open for a couple seconds and close out right away. i use windows 10.

i've tried the following:

repairing it through the control panel
reinstalling it
restarting my computer
updating my computer
starting itunes in safe mode
shift + clicking itunes, opening it and creating a new library.

all to no avail. it still does the same thing and it's really getting on my nerves haha.

any solutions? x

Posted on Jan 29, 2018 3:43 PM

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Answer 1

Best reply

liv0123

Level 4

2,877 points

Feb 1, 2018 4:23 PM in response to lesfromnorfolk

Also, you can run it in Compatiblility mode (windows 10 in your case) + run as Admin.

Go to the pgms properties > compatibility and set it all up.

If that is to no avail, try these steps:

Fix unexpected quits or launch issues in iTunes for Windows

Learn what to do if iTunes for Windows 7 or later won't open, stops responding, or unexpectedly quits.

If iTunes for Windows 7 or later won't open, stops responding, or unexpectedly quits, follow the steps below to resolve the issue.

If you have issues installing iTunes, or iTunes fails to open and you see an Error 2 alert message, learn what to do.
If the issue only occurs when an iOS device is connected, learn what to do if iTunes become unresponsive when you connect an iPhone, iPad, or iPod touch.

EXTREMELY IMPORTANT TO TAKE NOTE OF: Before you start, download and install the latest available Windows updates for your PC and make sure that you have the latest version of iTunes.

Start iTunes in Safe Mode

When you open iTunes in Safe Mode, you isolate the program from any interference caused by plug-ins or scripts not manufactured by Apple. To start iTunes in safe mode, hold down the Shift and Control keys on your keyboard while you open iTunes.

You'll see a message as iTunes is starting that says "iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled."

If the issue doesn't happen in Safe Mode, remove any third-party plug-ins.

Disconnect your computer from the Internet

Errors communicating with the iTunes Store and other Apple services can sometimes cause issues with iTunes startup. If you remove the ability to connect to those services, you can see if those features have issues that need to be resolved.

Disconnect your computer from the Internet. For example, turn-off WiFi or unplug your ethernet cord.
Open iTunes.

If iTunes opens with no issues, update your drivers. If there's still an issue, contact Apple Support for help with isolating any errors.

If there's still an issue, continue below.

Create a new user account

Visit the Microsoft website to learn how to create new user accounts for Windows 10, Windows 8, or Windows 7.

If you have the same issue in the new user account, skip to System-wide issues. If you don't experience the same issue, continue to User-specific issues.

User-specific issues

If the issue only happens in one particular user account:

Create a new iTunes library to see if the issue occurs in a new library. If using a new iTunes library resolves the issue, try to restore an older copy of your iTunes library. If an older library has the same issue, contact Apple Support for help with isolating the issue.To change back to your original library, close iTunes, and then hold down the Shift key on your keyboard while you reopen the program.

If the issue persists:

Check for issues with content files. Audio files can sometimes cause iTunes to quit unexpectedly or stop responding when the program is analyzing gapless playback information. To determine which file might be causing the issue, follow the steps below:

Quit iTunes.
Open the iTunes folder:
```
C:\users\username\My Music\iTunes
```
Move the iTunes Library.itl file to your desktop.
Open iTunes. Your library will be empty.
Press the Control and B keys on your keyboard to open the iTunes menu bar. Choose File > Add Folder to Library.

Open the folder where your music is located:

C:\users\username\My Music\iTunes\iTunes Media

Choose an artist, album, or song to add to the library and drag it into the iTunes window.
Wait for iTunes to successfully add the item to your library and perform the gapless playback scan.
If the scan is successful, continue adding songs to your library.
If there's an issue with one of your files, your issue will reappear after you add it to the library. If it reappears, start over with these steps, being careful not to add the files that caused the issue.

System-wide issues

Check for potentially unwanted programs. Harmful software might prevent iTunes from opening or cause it to quit unexpectedly. Make sure that your security software is up-to-date and scan your system.
Try adjusting your security software's settings. Learn more about how to resolve security software issues.
Make sure that iTunes is installed correctly. An improper installation of iTunes can contribute to a variety of issues. Learn how to reinstall iTunes.
Update the drivers on your PC. Outdated drivers on your computer can cause iTunes and other applications to behave strangely.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners.

Published Date: Aug 25, 2017

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Answer 2

liv0123

Level 4

2,877 points

Jan 29, 2018 9:27 PM in response to edentozier

Hi eden,

Typically I'd suggest uninstalling iTunes and all of its components then reinstalling, but have you checked the Microsoft support site for this issue in relation to your particular version of Windows?

I bet they have a solution for this.

I'd look into on their site :)

Take care ~

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Answer 3

Jan 31, 2018 3:34 PM in response to edentozier

I have the same issue, except with Windows 10 Creator Build 1709. It worked fine until the last APPLE update for ITunes. Microsoft says it is an ITunes issue since it worked before the Apple update.

Also followed the procedure for uninstalling and reinstalling.

Les

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Answer 4

Feb 2, 2018 7:59 AM in response to liv0123

Thanks for the suggestions. I tried all of the possible solutions to no avail. What I finally did was the complete uninstall procedure the downloading the prior version. That works fine. As a computer professional I understand that not all problems are worth chasing. I am not allowing iTunes to auto update for now and will perhaps try again in the future.

Thanks again,

Les

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