VIP mailbox slow, not showing certain senders in all mailboxes list

Hello,

Hoping there is help for this issue(s). My VIP box is sporadically very slow about loading emails from VIPs to my All Inboxes, even short text messages. It is always very slow if I look in VIPs. Most of these emails are coming in through a Gmail account that I use for my business. The slow part is annoying, but now there seems to be an even worse issue.

A client (VIP) emailed me several times this week, and I never saw the messages. The only way I knew she had sent an email was that, luckily, I glanced at my phone and saw an alert with her name on it. I then opened email on my desktop to scroll through and find the message, but it was no where to be seen, not in the gmail, all inboxes or VIP lists. Finally did a search--maybe I was hallucinating when I saw the alert and might need a Dr. LOL--and the two messages showed up in the search results list and were able to be read. They still have a star next to them indicating she is a VIP, too.

Tech notes:
Desktop system: 10.13.2
Mac Email: 11.2
-The email is coming in through my Gmail account and the only one missing so far (I hope)
-Other VIPs coming in through the same Gmail account have been sporadically somewhat slow to load. Regular (unVIPed) emails coming in through the same account do not have this problem
-Went online to check my Gmail (I rarely go there) and the "missing" messages are there
-To this day, the messages cannot be seen in any of my devices or desktop Mac Mail, only if I do a search.
-Today, a re: message from the same sender (she was replying to an apology I emailed about missing her emails) made it into the appropriate inboxes--except for VIP!!

Would rebuilding my VIP box help? I hesitate to do it for fear of losing even more important messages...Thanks!

JWagner

Posted on Feb 2, 2018 7:31 AM

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1 reply

CarlAVII

Community Specialist

Feb 2, 2018 8:02 PM in response to Macartiste

Hi Macartiste,

Thanks for reaching out in Apple Support Communities. I understand that you've noticed that your VIP mailbox is slow to load messages and now you're seeing messages missing from Mail when you see them in the web portal for Gmail. I know how important it is to have your messages showing and sorting properly in Mail; I'd like to help. I do agree that rebuilding the VIP mailbox is a good first step to take, if you notice any that other folders or inboxes are affected, I'd suggest rebuilding them as well. Should you need the steps, I've included them below:

You may need to rebuild a mailbox to update the list of messages it contains. For example, if messages appear to be missing or garbled, or if you can’t find all relevant messages when you search using the Entire Message search option.

Select a mailbox in the Mail sidebar, then choose Mailbox > Rebuild.

When you rebuild mailboxes for IMAP or Exchange accounts, messages and attachments stored on your computer are discarded, and then downloaded again from the mail server to your Mac. Your mailbox appears empty until the download is complete.

Rebuild mailboxes in Mail on Mac

After you've rebuilt the necessary mailboxes let me know what you find.

Best Regards.

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VIP mailbox slow, not showing certain senders in all mailboxes list