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User profile for user: Community User
Community User Author

"Apple Mobile Device Service" Missing

Apple Mobile Device Service is missing in my PC's service list. I tried uninstall and reinstall with the newest version of iTunes, but it doesn't work at all. How do I install this service?

iPhone 5s, iOS 11.2.1

Posted on Feb 2, 2018 8:59 AM

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Feb 3, 2018 11:39 AM

Hello rtan25,

Thank you for using Apple Support Communities!

I understand from your post that you do not see the Apple Mobile Device Service on your Windows PC. The following article has steps to help reinstall this driver:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you use a Windows PC

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  5. Click OK.
  6. Right-click on the 
    usbaapl64.inf
    or 
    usbaapl.inf
    file and select Install.
Best Regards.
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1 reply
Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Feb 3, 2018 11:39 AM in response to Community User

Hello rtan25,

Thank you for using Apple Support Communities!

I understand from your post that you do not see the Apple Mobile Device Service on your Windows PC. The following article has steps to help reinstall this driver:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you use a Windows PC

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  5. Click OK.
  6. Right-click on the 
    usbaapl64.inf
    or 
    usbaapl.inf
    file and select Install.
Best Regards.
Reply

"Apple Mobile Device Service" Missing

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