"Apple Mobile Device Service" Missing

Question

"Apple Mobile Device Service" Missing

Apple Mobile Device Service is missing in my PC's service list. I tried uninstall and reinstall with the newest version of iTunes, but it doesn't work at all. How do I install this service?

iPhone 5s, iOS 11.2.1

Posted on Feb 2, 2018 8:59 AM

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Answer 1

sterling r

Community Specialist

Feb 3, 2018 11:39 AM in response to Community User

Hello rtan25,

Thank you for using Apple Support Communities!

I understand from your post that you do not see the Apple Mobile Device Service on your Windows PC. The following article has steps to help reinstall this driver:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you use a Windows PC

Follow these steps to reinstall the Apple Mobile Device USB driver:
Disconnect your device from the computer.

Reconnect your device. If iTunes opens, close it.

Press the Windows and R key on your keyboard to open the Run command.
In the Run window, enter:
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
Click OK.
Right-click on the
usbaapl64.inf
or
usbaapl.inf
file and select Install.

Best Regards.

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