Received an email about resetting my Apple ID password at an email not associated with my AppleID

Question

Received an email about resetting my Apple ID password at an email not associated with my AppleID

I received an email today from Apple [appleid@id.apple.com] stating that I recently requested a password reset for my Apple ID, and included instructions and links for completing the process. However, the email address that the message was sent to is not associated with my Apple ID. If the email address itself is legitimate, how did they get an email address I never provided?

iPhone 6 Plus, iOS 10.3.3

Posted on Feb 2, 2018 12:12 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,257 points

Feb 2, 2018 12:29 PM in response to michelefromgville

It is a scam.

Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it.

reportphishing@apple.com

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Answer 2

video196

Level 1

8 points

Feb 2, 2018 3:05 PM in response to michelefromgville

When in doubt, call AppleCare 1-800-275-2273

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Answer 3

Eric Root

Level 10

685,257 points

Feb 2, 2018 2:31 PM in response to putt4dough2

Try here.

Apple ID - Manage

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Answer 4

Feb 2, 2018 2:23 PM in response to Eric Root

My real 1st Name was changed to MO in my apple id. The appleid email advised me to change my passwprd if I didn't do it. I changed my password but don't know how to change MO back to my real 1st name.

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Answer 5

Feb 2, 2018 12:31 PM in response to michelefromgville

Thank you for the information, Eric! I knew something wasn't right and appreciate the email address you provided so I can send it over to apple. 🙂

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Answer 6

Eric Root

Level 10

685,257 points

Feb 2, 2018 12:33 PM in response to michelefromgville

You are welcome. Glad to help.

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Received an email about resetting my Apple ID password at an email not associated with my AppleID

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